Service Appointment Specialist

Phillips Chevrolet of Frankfort; Frankfort (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Phillips Chevrolet of Frankfort is seeking a friendly, customer-focused Service Appointment Specialist to join our busy service department in Frankfort, IL. The role involves handling incoming calls, scheduling service appointments, and coordinating with service advisors to meet customer needs.

Ideal candidates will have a valid driver's license, be 18+, comfortable handling high call volumes, and basic computer skills.

Qualifications

• Prior experience in customer service is a plus
• Able to type and handle high volume calls
• 18 years of age or older
• Basic computer skills required

Responsibilities

• Ask the customer qualifying questions to uncover needs and direct calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed
• Provide maximum customer service and find solutions to maintain satisfaction
• Ensure service consultants receive messages promptly to return calls
• Make service appointments and assist customers over the phone with their service needs
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers after service completion

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Job description

PhillipsChevroletofFrankfort

is currently looking for a Full-timeService Appointment Specialist. We are seeking a customer service oriented and personable individualto fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week aswell asSaturday's. Previous customer service experience required.

Responsibilities and Duties

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

• VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
• Able to type and handle high volume of telephone calls simultaneously.
• 18 years or older
• Basic computer skills

Job Type: Full-time