Service Appointment Specialist

Ridge Road. Phillips Auto Group; Frankfort (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

PhillipsChevroletofFrankfort is seeking a Full-time Service Appointment Specialist to support a busy service department. The ideal candidate will be customer service oriented and personable, with flexibility to work 4 weekdays and Saturdays.

Prior customer service experience is required to manage calls, appointments and client inquiries. You will handle incoming calls, qualify customer needs, schedule service visits, and ensure timely communication with service advisors.

Qualifications

• Customer service experience preferred.
• Ability to handle high volume calls.
• Must be 18+ years old.
• Basic computer skills required.

Responsibilities

• Ask qualifying questions to uncover needs and direct calls appropriately.
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Skills

Customer service

Phone handling

Typing

18 years or older

Basic computer skills

Job description

PhillipsChevroletofFrankfort

is currently looking for a Full-timeService Appointment Specialist. We are seeking a customer service oriented and personable individualto fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week aswell asSaturday's. Previous customer service experience required.

Responsibilities and Duties

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

• VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
• Able to type and handle high volume of telephone calls simultaneously.
• 18 years or older
• Basic computer skills

Job Type: Full-time