Service Appointment Specialist - Flexible 4-Day Week

Ridge Road. Phillips Auto Group; Frankfort (IL); Sur place; USD 19 000 - 30 000; Plein temps

Résumé du poste

PhillipsChevroletofFrankfort is seeking a Full-time Service Appointment Specialist to support a busy service department. The ideal candidate will be customer service oriented and personable, with flexibility to work 4 weekdays and Saturdays.

Prior customer service experience is required to manage calls, appointments and client inquiries. You will handle incoming calls, qualify customer needs, schedule service visits, and ensure timely communication with service advisors.

Qualifications

• Customer service experience preferred.
• Ability to handle high volume calls.
• Must be 18+ years old.
• Basic computer skills required.

Responsabilités

• Ask qualifying questions to uncover needs and direct calls appropriately.
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Connaissances

Customer service

Phone handling

Typing

18 years or older

Basic computer skills

Description du poste

PhillipsChevroletofFrankfort is seeking a Full-time Service Appointment Specialist to support a busy service department. The ideal candidate will be customer service oriented and personable, with flexibility to work 4 weekdays and Saturdays.

Prior customer service experience is required to manage calls, appointments and client inquiries. You will handle incoming calls, qualify customer needs, schedule service visits, and ensure timely communication with service advisors.