Aftermarket Coordinator

Ridge Road. Phillips Auto Group; Frankfort (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

Phillips Chevrolet in Frankfort, IL is seeking a full-time Automotive Aftermarket Coordinator to join our team. The role involves helping customers choose aftermarket packages, scheduling installations, and coordinating with vendors while maintaining daily communication with the Service Department.

Strong customer service, organizational skills, and a people-first attitude are essential. Flexibility to work 4 days plus Saturdays and a ~45-hour week is required to best serve our customers.

Qualifications

• Flexible availability to work 4 days during the work-week and Saturdays.
• Experience delivering exceptional customer service.
• Strong organizational skills with attention to detail.
• Outgoing personality and good interpersonal skills.
• Basic computer, email and internet proficiency.

Responsibilities

• Engage with customers to determine needs and discuss aftermarket packages and accessories.
• Schedule appointments and installations.
• Coordinate with vendors for packages and parts.
• Check in with customers to ensure satisfaction.
• Communicate daily with Service Department to align on progress.

Skills

Flexible availability

Exceptional customer service

Organizational skills

People person

Computer basics

Verbal/written communication

Job description

Phillips Chevrolet in Frankfort, IL is currently seeking a full time Automotive Aftermarket Coordinatorto join our growing team of motivated staff. If you are experienced in giving exceptional customer service and want to build a career working as a representative with exciting new products, we look forward to speaking with you. This position requires the ability to work 4 days during the work-week and every Saturday. Approximately45 hours per week.

Phillips Chevrolet prides itself on its success, growth, and opportunity. With over 50 years in business, 350 employees, and 3 locations, we continue to thrive in the automotive industry. Our job culture is unlike any other that keeps evolving to advance in the car business. We put our customers 1st which has led us to be the #1 Chevy Dealer in Illinois. Our award-winning staff is a key to our success. We provide you with the training to gain the skills for you to develop a career path that lasts.

Responsibilities:

• Aftermarket Sales Representatives spend time with customers to determine their needs and discuss available interior/exterior environmental protection packages, accessories and more, for customers that are in the process of purchasing a vehicle Phillips Chevrolet of Frankfort, IL.
• Schedule appointments, installs, etc.
• Coordinate with vendors for packages & parts
• Check in with customers
• Communicate daily with Service Department

Qualifications:

• Flexible availability
• No dealership experience required
• Exceptional customer service skills
• Organizational skills
• The ideal candidate must have an outgoing personality (i.e., a "people person")
• Basic computer, email and internet proficiency
• Excellent appearance, verbal/written communication and presentation skills
• Must be willing to submit to a pre-employment background check, and drug screen