Service Appointment Specialist

Phillips-Chevrolet-of-Frankfor; Frankfort (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Phillips Chevrolet of Frankfort is seeking a full-time Service Appointment Specialist to join our busy service department. We are looking for a customer-service oriented, personable individual with a flexible schedule to work four days during the week and Saturdays.

Responsibilities include handling incoming calls, scheduling service appointments, relaying messages to service consultants, and ensuring high levels of customer satisfaction. Previous customer service experience is required.

Qualifications

• Must have valid driver's license and pass required background and drug screening.
• Able to type and manage high volume calls.
• 18 years or older.
• Basic computer skills.

Responsibilities

• Ask the customer qualifying questions to uncover needs and directs calls appropriately.
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Skills

Call handling

Typing

Basic computer skills

Customer service

Age 18+

Job description

PhillipsChevroletofFrankfort

is currently looking for a Full-timeService Appointment Specialist. We are seeking a customer service oriented and personable individualto fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week aswell asSaturday's. Previous customer service experience required.

Responsibilities and Duties

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

• VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
• Able to type and handle high volume of telephone calls simultaneously.
• 18 years or older
• Basic computer skills

Job Type: Full-time