Service Appointment & Customer Experience Specialist

Bergey's; Colmar (PA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Vacation time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistance Program

FSA and HSA Plans

Life Insurance

Advancement opportunities

Employee Referral Program

Employee discount

Job summary

Bergey's Inc. is seeking a Service Business Development Associate at our Colmar, PA location. You will be the first point of contact for customers, handling inbound calls and scheduling service appointments with a focus on delivering an exceptional experience.

Ideal candidates bring customer service or call center background, strong communication skills, and a professional phone presence. Automotive experience is helpful, and a valid driver's license is required.

Qualifications

• Customer-focused professional with strong communication skills.
• Experience in customer service, call center, or automotive environment preferred but not required.
• Excellent appointment scheduling and documentation skills.
• Must have a valid driver's license and pass pre-employment checks.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, reschedule, and confirm service appointments.
• Document customer concerns and appointment details in dealership systems.
• Act as liaison between customers and the service department.
• Support customer retention campaigns and dealership communications.
• Meet performance goals for appointment scheduling and customer engagement.

Skills

Customer service

Call center

Communication skills

Appointment scheduling

Automotive experience

Job description

Bergey's Inc. is seeking a Service Business Development Associate at our Colmar, PA location. You will be the first point of contact for customers, handling inbound calls and scheduling service appointments with a focus on delivering an exceptional experience.

Ideal candidates bring customer service or call center background, strong communication skills, and a professional phone presence. Automotive experience is helpful, and a valid driver's license is required.