Service Business Development Associate

Socket.dev; Colmar (PA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance.

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey’s Inc. in Colmar, PA is seeking a Service Business Development Associate to be the trusted voice of the dealership, handling inbound customer communications and scheduling service appointments.

You will support retention efforts and deliver an exceptional customer experience through professional communication and service-focused interactions. The role emphasizes a warm phone presence, strong communication, and a dedication to customer satisfaction.

Qualifications

• Customer service, call center, or automotive experience is preferred.
• Strong communication and organizational skills are essential.
• Ability to schedule, track, and document appointments and customer interactions.

Responsibilities

• Answer inbound customer calls in a professional, friendly manner.
• Serve as the primary contact for service appointment inquiries.
• Schedule, reschedule, and confirm service appointments.
• Communicate with customers via phone, email, text, and other approved channels.
• Document customer concerns and history in dealership systems.
• Act as liaison between customers and the service department.
• Support capacity planning with service personnel.
• Follow up on missed appointments and retention opportunities.
• Assist with customer outreach campaigns and dealership communications.
• Direct calls to appropriate personnel when needed.
• Maintain accurate customer records and notes.
• Meet performance goals related to appointment scheduling and engagement.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Call center

Communication

Organizational skills

Job description

Bergey’s Inc.is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.comto learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Location: Bergey's- Colmar, PA

Summary:

We are looking for a candidate who will serve as the trusted voice of our dealership. When customers call about their vehicle, you will often be their first point of contact and play a key role in shaping their experience. The Service Business Development Associate is responsible for handling inbound customer communications, scheduling service appointments, supporting customer retention efforts, and delivering an exceptional customer experience through professional and efficient communication. We are seeking a friendly, organized, and customer-focused team member who enjoys helping people and wants to grow with a dealership group that values both its customers and employees. A warm, professional phone presence, strong communication skills, and a commitment to providing excellent service are essential for success in this role. Customer service, call center, or automotive experience is preferred but not required. We are committed to training the right individual who brings a positive attitude, dependability, and a desire to learn. If you are ready to join a winning team and help deliver a service experience our customers will remember, we encourage you to apply today.

Success in this role is measured by appointment-setting performance, customer satisfaction, communication quality, attendance, and adherence to dealership processes and standards. Employees have the opportunity to earn a monthly performance bonus based on individual contribution and performance.

Compensation

• Competitive hourly compensation based on experience and qualifications.
• Monthly performance bonus opportunity based on individual performance and contribution.
• Additional benefits and incentive programs available to eligible employees.

Essential Duties:

• Answer inbound customer calls in a professional, friendly, and efficient manner.
• Serve as the primary point of contact for incoming service appointment inquiries, helping ensure customers are efficiently assisted while minimizing interruptions to service advisors and dealership operations.
• Schedule, reschedule, and confirm service appointments.
• Communicate with customers through phone, email, text, and other approved communication channels.
• Accurately document customer concerns, appointment details, and communication history within dealership systems.
• Serve as a liaison between customers and the service department.
• Work closely with service personnel to support effective appointment scheduling and capacity management.
• Follow up on missed appointments, declined services, and other customer retention opportunities as directed.
• Assist with customer outreach campaigns and dealership communication initiatives.
• Direct calls and customer inquiries to the appropriate dealership personnel when necessary.
• Maintain accurate customer records and notes.
• Respond to customer inquiries and concerns in a timely and professional manner.
• Meet established performance goals related to appointment scheduling, customer engagement, and call handling.
• Perform other administrative and customer service duties as assigned.
• Other duties may be assigned.

Certificates, Licenses, Registrations:

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.