Automotive Service Appointment Scheduler

Bobby Rahal Automotive Group - Central PA Region; Mechanicsburg (Cumberland County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

PTO

Health Insurance

401(k) Match

On-the-job Training

Team Events

Referral Bonuses

Holiday Parties

Work-Life Balance

Job summary

Bobby Rahal Automotive Group - Central PA Region in Mechanicsburg, PA is seeking an Automotive Service Coordinator. The role focuses on coordinating service appointments, communicating with clients by phone and email, and ensuring accurate documentation and scheduling.

You will print repair orders, verify information, check recalls, and support smooth daily operations while upholding integrity and transparency in customer interactions.

Qualifications

• Excellent customer service and communication skills.
• Proficient in phone and computer usage.
• Valid driver's license with clean driving record.

Responsibilities

• Manage incoming calls and emails to schedule appointments.
• Verify client information and document complaints accurately.
• Check for open recalls as part of scheduling.
• Print repair orders for the next business day.

Skills

Exceptional customer service

Strong phone skills

Strong computer skills

Valid driver's license

Desk-based work

Job description

Automotive Service Coordinator

Bobby Rahal Automotive Group - 6696 Carlisle Pike, Mechanicsburg PA 17050

Schedule: Monday - Friday 8am to 5pm with a Saturday rotation (and a designated day off during the week if it is your turn to work Saturday)

Hourly Rate of Pay: $16.00

WHY YOU'LL LOVE IT HERE

• Paid time off and six paid holidays after 90 days; PTO increases after one year of employment
• Health insurance and a wide variety of other voluntary benefits after 30 days
• 401(k) participation with company match after 6 months
• On the job training and opportunities for advancement across the Team Rahal organization
• Team member appreciation monthly events
• Team member referral bonuses
• Annual holiday parties
• Excellent work-life balance!

What You'll Do

In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls, properly verifying client information, and accurately documenting complaints. To ensure that everything runs smoothly, you print repair orders for the next day's business.

Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

What You'll Bring

• Exceptional customer service skills
• Strong phone and computer skills
• Valid driver's license and clean driving record
• Ability to spend most of your workday seated at a desk

Salary: $16 per hour