Service Appointment Coordinator

Sonic Automotive; Mishawaka (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Jordan Toyota, a Sonic Automotive family dealership in Mishawaka, IN, is seeking a Service Appointment Coordinator to generate and manage service inquiries from online sources. You will respond promptly, enter data into the CRM, and schedule appointments while delivering a premium customer experience.

The role requires excellent communication, the ability to work independently and in a fast-paced team, and strong time management.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Communication

Teamwork

Call center

Time management

Job description

Jordan Toyota, a Sonic Automotive family dealership in Mishawaka, IN, is seeking a Service Appointment Coordinator to generate and manage service inquiries from online sources. You will respond promptly, enter data into the CRM, and schedule appointments while delivering a premium customer experience.

The role requires excellent communication, the ability to work independently and in a fast-paced team, and strong time management.