Service and Warranty Administrator

Lift Power, Inc.; Hart Haven (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Lift Power, Inc. is seeking a detail-oriented professional to support warranty claims processing and service billing. This role emphasizes accuracy in documenting resolutions, organizing warranty parts for returns, and assisting the billing team with maintenance invoicing.

You will maintain equipment records and support multiple billing tasks to help ensure timely payments and efficient operations. Strong communication and teamwork are essential.

Qualifications

• Strong written and verbal communications skills.
• Strong Organizational Skills.
• Ability to work on multiple tasks at one time.
• Ability to work well in a team environment.
• Proficient with technical communications and equipment models.
• Safety oriented.

Responsibilities

• Process warranty claims.
• Document, track, and review warranty claim resolutions.
• Identify, organize and prepare warranty parts for return to manufacturer.
• Assist Senior Billing Coordinator with various tasks.
• Process billing for Service and Full Maintenance.
• Maintain Full Maintenance Truck files for accuracy and efficiencies.

Skills

Strong communication

Organizational skills

Multi-tasking

Team player

Technical communications

Safety awareness

Job description

Provide professional, timely, and responsive support to customers regarding warranty claims while effectively managing multiple priorities and responsibilities. Process Service and Full Maintenance invoices accurately and efficiently, assist with Service billing as needed, and maintain accurate and up-to-date Full Maintenance equipment records.

Primary Duties and Responsibilities:

• Process warranty claims
• Document, track, and review warranty claim resolutions
• Identify, organize and prepare warranty parts for return to manufacturer
• Assist Senior Billing Coordinator with various tasks
• Process billing for Service and Full Maintenance
• Maintain Full Maintenance Truck files for accuracy and efficiencies

Other Duties:

• Assist with Fleetstats Billing and Uploading
• Track, review and follow up on WIP for Warranty
• Assist with InfoLink Billing
• Create and process purchase orders
• Assist with Month-End Tasks and Reports.
• Review accounts-receivable ledger on a continuous basis to assure prompt payment of claims.
• Develop and maintain a high level of knowledge regarding warranty requirements of each manufacturer. Report any changes to management in a timely manner.
• Additional duties as needed at the discretion of the manager.

Skills Required:

• Strong written and verbal communications skills
• Strong Organizational Skills
• Ability to work on multiple tasks at one time
• Ability to work well in a team environment
• Proficient with technical communications and equipment models
• Safety oriented

As set forth in Lift Power's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.