Service and Sales Manager at AirWorks

HireAligned, Inc.; Somis (CA); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive base salary

401(k) company match

Profit sharing

Medical benefits

Company vehicle

Career development

Job summary

AirWorks in Ventura County, CA is seeking a hands-on leader to own our service and sales operations. This role focuses on guiding daily work, supporting technicians and sales professionals, and delivering the customer experience AirWorks is known for.

You will coach teams, optimize workflow, monitor performance metrics, and partner with leadership to identify growth opportunities. A strong communicator with integrity and a customer-focused mindset will thrive in this fast-paced environment.

Qualifications

• Previous leadership, management, sales, operations, or customer-service experience.
• Experience in HVAC, plumbing, electrical, construction, or home services is preferred.
• Strong communication and relationship-building skills.
• Ability to coach, lead, and hold team members accountable.
• Comfort working with sales and performance metrics.
• Must have valid California driver''s license and acceptable driving record.

Responsibilities

• Lead and support the service and sales teams
• Manage daily scheduling, workflow, performance, and accountability
• Coach team members to improve customer experience, sales results, and productivity
• Support technicians and sales professionals in the field
• Monitor sales, service, revenue, customer satisfaction, and goals
• Help improve processes, systems, communication, and follow-up
• Identify growth opportunities with leadership
• Provide clear, honest, consultative recommendations
• Support hiring, onboarding, training, and development
• Address customer concerns professionally
• Maintain a strong team culture built on trust, ownership, teamwork and integrity
• Lead by example and step in wherever needed

Skills

Leadership

Sales

Operations

Customer service

People management

Communication skills

Trades knowledge

Job description

AirWorks — Ventura County, CA
Compensation: Competitive Base + Performance-Based Commission
Benefits: 401(k) Match + Medical + Company Vehicle

The Mission

AirWorks is the “Mom Approved” leader in Ventura County. We are looking for a driven, people-focused leader to take ownership of both our service and sales operations.

This role is ideal for someone who understands the trades, knows how to lead people, and is ready to take the next step in their career. You do not need to have already held a Service or Sales Manager title. We are open to candidates with relatable leadership, sales, operations, or customer-service experience who show strong potential and a desire to grow.

The Opportunity

This is a hands-on leadership role responsible for helping our service and sales teams perform at a high level while delivering the customer experience AirWorks is known for.

You will help lead the daily operation, support technicians and sales professionals, improve processes, drive revenue, and make sure customers receive honest, professional, “Mom Approved” service.

For the right person, this role can become a long-term growth opportunity.

What You’ll Own

• Lead and support the service and sales teams

• Help manage daily scheduling, workflow, performance, and accountability

• Coach team members to improve customer experience, sales results, and productivity

• Support technicians and sales professionals in the field

• Monitor sales, service, revenue, customer satisfaction, and operational goals

• Help improve processes, systems, communication, and follow-up

• Partner with leadership to identify opportunities for growth and improvement

• Help ensure customers receive clear, honest, and consultative recommendations

• Support hiring, onboarding, training, and development of team members

• Address customer concerns and help resolve issues professionally

• Maintain a strong team culture built on trust, ownership, teamwork, and integrity

• Lead by example and step in wherever needed to help the team succeed

Who You Are

A Natural Leader: You know how to motivate people, set expectations, and create accountability while treating others with respect.

Trades-Minded: You understand the service industry, home services, field operations, or another hands-on environment—or you have relatable experience and the ability to learn quickly.

Customer-Focused: You believe in educating customers and helping them make informed decisions, not using high-pressure sales tactics.

Sales-Aware: You understand the importance of revenue, follow-up, performance, and helping teams reach their goals.

Organized and Accountable: You can manage competing priorities, communicate clearly, and follow through.

Growth-Oriented: You may not have every piece of experience yet, but you are hungry to learn, take ownership, and grow into greater responsibility.

People-First: You care about building a strong team, developing employees, and creating an environment where people want to do their best work.

What We’re Looking For

• Previous leadership, management, sales, operations, or customer-service experience

• Experience in HVAC, plumbing, electrical, construction, home services, or a related trade is preferred

• Strong communication and relationship-building skills

• Ability to coach, lead, and hold team members accountable

• Comfort working with sales and performance metrics

• Strong problem-solving and decision-making skills

• Ability to work in a fast-paced, changing environment

• Professionalism, integrity, and a strong work ethic

• Willingness to learn the technical and operational side of the business

• Valid California driver’s license and acceptable driving record

• Availability to support the team when needed, including some evenings or Saturdays

Why AirWorks?

• Competitive base salary with performance-based earning potential

• 401(k) company match

• Profit sharing

• Medical benefits

• Company vehicle

• Opportunity to help shape and grow the service and sales operation

• Supportive team environment

• Long-term career development and leadership growth

• A company culture built around integrity, customer care, and doing things the right way