HVAC Service Manager

Aire Serv of Smith County; Raleigh (NC); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Branded company van

Fuel card

iPad with apps

Tool account

Uniforms provided

Work boots allowance

Paid time off

Year-round employment

Spiffs, commissions & bonuses

Career path

Job summary

Aire Serv of Smith County in Raleigh, NC is seeking an experienced HVAC Service Manager to lead a busy service department. You will mentor technicians, ensure world-class customer service, and optimize dispatch, scheduling and billing to drive profitability.

This role requires strong operations management, excellent communication, and a commitment to training. Benefits include a branded van, fuel card, iPad, tool account, uniforms, PTO and year‑round employment with performance bonuses.

Qualifications

• Experience leading service teams and mentoring technicians.
• Strong focus on customer satisfaction and service quality.
• Proven ability to manage dispatch, scheduling and billing.
• Solid understanding of HVAC field operations and profitability.

Responsibilities

• Operate a well organized, profitable service department.
• Train, mentor and develop staff to meet service standards.
• Review timecards, scheduling, dispatching and inventories to maximize efficiency.
• Ensure world-class customer service and handling of complaints.

Skills

Leadership

Mentoring

Customer service

Operations management

HVAC knowledge

Job description

If you’re an experienced HVAC Professional and one of your favorite parts of what you do is leading and mentoring others to develop in their roles, ensuring customer satisfaction and maintaining orderly operations, we have an immediate opening for you as an HVAC Service Manager.

This role encompasses day to day business systems and operations management as well as mentoring and coaching others to deliver on customer satisfaction expectations. Help coordinate dispatching, job completion and billing, review timecards, invoices and material inventories, perform technician ride along’s and inspect vehicles and tools to ensure compliance with company service standards and processes that drive profitability.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Service Manager:

• Paid training at our company facility, manufacturer’s facilities, and corporate office – Travel, meals, lodging and training costs are covered.
• Branded company vehicle
• Fuel card
• iPad provided with all applications and forms needed to perform duties.
• Tool account
• Uniforms provided with laundry service
• Work boots allowance
• Paid time off the first year with increases each year, plus paid holidays
• Year-round employment
• Additional earning potential with SPIFFS, commission, and bonuses for performance
• Career path based on your goals and aspirations

Your Responsibilities as an HVAC Service Manager

As a professional HVAC Service Manager, you are responsible for operating a well organized, profitable service department by interacting with customers, technicians, addressing technical issues, managing department expenses, and maximizing operational efficiencies.

• Ensure World-Class Customer Service – Train, mentor and develop service staff to deliver on company service standards and activities that drive customer satisfaction.
• Operational Efficiency – Review timecards, scheduling, dispatching, material inventories and more to maximize operational efficiencies.
• Stay Organized and Outcome Oriented – From ensuring the right parts arrive at the right job sites to managing billing, warranty information, invoices, assisting with collections, tracking commissions and responding to customer complaints, your daily actions contribute to the overall growth of the service department.

What We Want from You

• Culture alignment
• Rockstars only
• Bought into the vision
• Self driven

To Succeed in this Role

Ensure the employment of our front-line service system to consistently generate quality outcomes and 5-star reviews.

Be driven to provide the highest level of customer service and satisfaction while responding to a variety of situations from day to day and staying organized.

Be committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.

How We’ll Measure Performance

• Department Profitability – The role of a service manager is to profitably operate the service department.
• Training and Mentoring – Spend time helping to train and mentor others to achieve success in their roles within the team.
• Efficiency – Stay organized and manage your time effectively to ensure desired outcomes and deadlines are met.
• Customer Satisfaction – You will be responsible for ensuring the delivery of amazing customer experience and maintaining high customer satisfaction.

How to Know If This is the Job for You

• You are outcome oriented. When you join Aire Serv as an HVAC Service Manager, you will be part of our local team and a larger community of like-minded professionals.
• You love a smooth process. Our Service Managers ensure our service teams follow our Aire Serv process and deliver a consistent and amazing experience for our clients.
• You get the job done. You do whatever it takes to get the job done, whether that means managing from behind the desk or from within the field. You’re not afraid to get in the attic or crawl or go hands on tools to show and teach others how things need to be done.

Job Requirements

• Experience in operations management (HVAC field preferred but not required)
• Valid driver’s license and clean driving record
• Excellent organization and time management skills
• Excellent communication skills with customers, field staff and office team
• Professional appearance and personality
• Patience for training and mentoring others

Benefits & Pay

The pay range for this position is $40,000 to $80,000, and depends on your experience and knowledge in sales, management and/or HVAC.

• Branded company van
• Fuel card
• iPad loaded with all the apps and forms you’ll need
• Tool account
• Uniforms provided
• Work boots allowance
• Paid time off the first year with increases each year, plus paid holidays
• Year-round employment
• Additional earning potential with spiffs, commission, and bonuses for performance
• Career path based on your goals and aspirations