Service and Project Coordinator

C&C Group; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Professional development

Full benefits package

Job summary

C&C Group in Wichita, KS is hiring a Service and Project Coordinator to manage service calls, schedule resources, and handle office administration. You will issue work orders, dispatch technicians, and maintain project documentation, while supporting sales and service managers in daily operations.

The role involves coordinating with customers, managing inventory, and maintaining records to ensure smooth project execution.

Qualifications

• Experience coordinating service calls and field resources.
• Ability to issue and manage work orders and reports.
• Strong communication with customers and internal teams.

Responsibilities

• Assign team members to projects based on needs and availability.
• Schedule personnel, materials, subcontractors and equipment.
• Dispatch technicians and notify customers of progress.
• Interact with Service Managers to assign/dispatch technicians.
• Assist in managing maintenance contracts and shop operations.
• Handle general office tasks and communications.
• Maintain purchasing and inventory records; support accounting processes.
• Log work requirements and generate reports.

Skills

Scheduling

Customer service

Team coordination

Communication

Data entry

Purchasing

Tools

Accounting software

Job description

C&C Group is headquartered in Lenexa, KS, with offices in St. Louis, MO, Jefferson City, MO, Springfield, MO, and Wichita, KS. C&C Group is an integrator of a variety of manufacturer’s products on construction and service projects of all sizes for a diverse clientele. We offer extensive design, consultation, programming and installation, commissioning and service expertise for Access Control, VMS, HVAC Controls, Fire Safety Systems, Wireless Networks, Network Services, Emergency Power Generators, and Access Flooring. Our firm is committed to continuous improvement and is interested in hiring people that want to make a difference. Please visit our website, www.c-cgroup.com , for more information on our products and services, divisions, and our office locations.

We are currently seeking a Service and Project Coordinator in our Wichita office.

Role Overview

Administrator will be responsible for receiving and scheduling all service calls and system inspections with our customers and our service resources. Responsible for issuing and managing open work orders, follow up work, all service correspondence between the company and the customer and all field paperwork. Also responsible for answering calls and attending to office guests.

As a Service and Project Coordinator, you will:

• Assign team members to projects.
• Schedule personnel, materials, subcontractors and equipment based on project needs, skill set and availability.
• Issue general work order documents, dispatch technicians, and notify customers.
• Interact and communicate with Service Managers to assign/dispatch Technicians
• Assist Service Manager in managing maintenance contracts.
• Handles inside over the counter sales volume
• Make routine phone calls from list of companies to help develop contact lists for sales team.
• Responsible for distribution and handling of purchase orders requested by technicians.
• Handle shop management, such as repair tracking-in house; repair tracking-sent in for; tracking spare equipment; tracking of tools and stock items; cleanliness of shop; and managing the database.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff and responding to special requests.
• Log service work requirements in job tracking system.
• Generate, interpret, and print various reports, such as the weekly labor usage report.
• Shipping & Receiving: repair/return items and receiving for jobs/stock/service.
• Manage the shipping and receiving of various materials and maintain data in
  accounting software.
• Count/manage office inventory and organize warehouse materials as they arrive.
• Providing assistance to General Manager and Sales staff.
• Maintain office filing system and project drawing files.
• Order and maintain office supplies and office equipment.
• Answer the telephone and attending to office guests.
• Assist with accounts receivable follow-up with customers and initiate collections phone calls/correspondence as needed.
• Assist with other corporate or departmental needs when requested.

At C&C Group, we recognize and reward talent with a competitive salary, and full benefits package, including:

• 401(k) with company match and financial planning education.
• Ongoing professional development to support career growth.
• A work environment that values entrepreneurial spirit, client-centered thinking, and innovation.

If you’re a problem-solver with a passion for helping organizations achieve their financial and operational goals, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

Equal Opportunity Employer, including disabled and veterans.