Service Ambassador

University Health & Rehabilitation Center; Durham (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Daily pay

Paid time off (PTO)

Career growth opportunities

Flexible Spending Account

Job summary

University Health & Rehabilitation Center in Durham, NC is seeking a Service Ambassador to be the first point of contact for guests. You will greet patients, manage calls, and keep the reception area organized, contributing to a welcoming environment and smooth daily operations.

Your role includes assisting with mail, data entry, and general admin tasks, while addressing inquiries and resolving issues to support outstanding patient care and a positive experience.

Qualifications

• Excellent customer service skills.
• Highly organized and detail oriented.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage incoming calls, directing them to the appropriate department.
• Maintain a clean and organized reception / lobby area.
• Process incoming and outgoing mail, including sorting and distribution.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Address patient inquiries and resolve any issues or complaints promptly and effectively.
• Other clerical duties as needed for the successful operation of the center.

Skills

Excellent customer service

Highly organized

Detail oriented

Team player

Job description

University Health & Rehabilitation Center in Durham, NC is seeking a qualified candidate to join our team as a Service Ambassador.

As the Service Ambassador, you will be the first point of contact for our guests, setting the tone for their entire visit to our center. Your warm welcome and attentive service will ensure that every guest feels valued and appreciated from the moment they walk through our doors. By providing exceptional customer service you will play a crucial role in creating a positive and memorable experience and strengthen our ability to provide Care Beyond Compare.

What We Offer

• Competitive rates, commensurate with experience
• Excellent Health Benefits (Medical, Dental, Vision)
• 401(k), Flexible Spending Account, & Other Elective Benefits Available
• Paid Time Off (PTO) for Full-Time Employees
• Career Growth Opportunities
• Daily Pay Available

What You'll Do

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage incoming calls, directing them to the appropriate department.
• Maintain a clean and organized reception / lobby area.
• Process incoming and outgoing mail, including sorting and distribution.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Address patient inquiries and resolve any issues or complaints promptly and effectively.
• Other clerical duties as needed for the successful operation of the center.

What You Need

• Excellent customer service skills.
• Highly organized and detail oriented.
• Ability to work independently or as part of a team.

If you're looking to join an outstanding team of professionals where every day you can make a sincere difference in someone's life, we're looking for you!