Resident Ambassador

Athena Health Care Systems; Easton Center (MA); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Weekly pay

Holiday pay

Overtime pay

Career advancement opportunities

Exclusive employer discount program

Employer-paid life insurance

401(k) with employer match

Vacation and personal time

Health, dental, and vision insurance

Zusammenfassung

Southeast Rehabilitation & Skilled Care Center is seeking a compassionate Resident Ambassador to enrich lives and provide outstanding customer service to our residents. You will build close relationships, welcome new residents, and assist with non-clinical needs to support a positive resident experience.

Join our team to help foster a respectful, inclusive community and act as a liaison between residents, staff, and leadership, ensuring timely resolution of concerns and exceptional service.

Qualifikationen

• Customer service experience preferred.
• Previous experience as a companion or in a similar role required.

Aufgaben

• Provide friendly, compassionate companionship and support to residents.
• Welcome and assist new residents as they adjust to the facility.
• Help residents with non-clinical needs, including meal trays and call lights.
• Listen to resident concerns and communicate needs or grievances to the appropriate department.
• Assist with problem-solving and follow up on concerns to ensure timely resolution.
• Promote a respectful, inclusive, and welcoming environment for residents, families, and staff.
• Act as a liaison between residents, staff, and the leadership team.

Kenntnisse

Customer service

Companionship experience

Jobbeschreibung

Southeast Rehabilitation & Skilled Care Center is looking for a compassionate Resident Ambassador to join our team!

We are a 171-bed skilled nursing facility. Weekly pay ranges from $20 to $24 per hour. Resident Ambassadors build close relationships with our residents to provide great customer service and companionship in their lives.

Requirements:

• Customer service experience preferred.
• Previous experience as a companion or in a similar role required.

Duties:

• Provide friendly, compassionate companionship and support to residents.
• Welcome and assist new residents as they adjust to the facility.
• Help residents with appropriate non-clinical needs, including meal trays and call lights.
• Listen to resident concerns and help communicate needs or grievances to the appropriate department.
• Assist with problem-solving and follow up on concerns to help ensure timely resolution.
• Promote a respectful, inclusive, and welcoming environment for residents, families, and staff.
• Commit to providing exceptional customer service and supporting a positive resident experience.
• Act as a liaison between residents, staff, and the leadership team.
• Provide support such as (but not limited to) discussions, encouragement, reassurance, and direction as needed.

Benefits:

• Competitive and Weekly Pay
• Holiday Pay for Hourly and Salaried Employees
• Overtime Pay for Hourly Employees
• Career Advancement Opportunities
• Exclusive Employer Discount Program

Available for Eligible Team Members:

• Employer-Paid Life Insurance
• 401(k) with Employer Match
• Vacation and Personal Time
• Health, Dental, and Vision Insurance

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. Our facility follows federal and state guidelines regarding staff vaccinations. Our policy requires all staff to be up to date with COVID and flu vaccinations, or acknowledge a declination of the vaccination(s).