Service Ambassador

Medical Facilities Of America, Inc.; Raleigh (NC); Presencial; USD 19.000 - 26.000; A tiempo parcial

Descripción de la vacante

Medical Facilities Of America, Inc. in Raleigh, NC is seeking a part-time Service Ambassador to create a welcoming lobby, greet guests by name, and share information about services. You will assist with schedules, answer questions, and help with mail, payments, and office tasks.

The role emphasizes confidentiality, professional appearance, and strong communication. This position supports patients and visitors while coordinating with HR for interviews and training.

Formación

• Candidates should be outgoing and friendly with strong interpersonal skills.
• Excellent written and verbal communication abilities are required.
• Proficiency with word processing and basic office equipment is needed.

Responsabilidades

• Create a warm lobby environment by greeting visitors by name and learning about them.
• Answer phones with a cheerful, welcoming greeting.
• Make collection calls to prevent accounts from becoming delinquent.
• Answer basic center and business office questions and escalate as needed.
• Assist with daily candidate interview schedules and route interviewees appropriately.
• Process and distribute incoming and outgoing mail.
• Accept and handle payments at the desk per policy.
• Maintain petty cash and prepare administrative correspondence.
• Assist with inventory and ordering of office supplies.
• Maintain filing and follow emergency protocols.
• Maintain confidentiality of residents’ records and report concerns.
• Attend orientation and training sessions and ensure mandatory training is completed.

Conocimientos

Outgoing demeanor

Communication

Verbal and written communication

Office equipment familiarity

Word processing software

Self-motivated / work with minimal监督

Detail oriented

Professional appearance

Interacting with diverse people

Herramientas

Word processing software

Office equipment

Descripción del empleo

Service Ambassador

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Shares important information. Coordinates a fond farewellcelebrating discharging patients.

Schedule: Wk1 Mon-Thu 4p-8p, Sat/Sun 8a-8p; Wk2 Tue-Fri 4p-8p, off weekends; 2wk rotation, avg 28h/wk.

What You'll Do

• Creates warm, welcoming lobby environment by addressing visitors by name and learning about them.

• Answers phones with cheerful, warm greeting.

• Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.

• Answers basic center and business office questions; escalates as needed to appropriate person.

• Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes

• them to appropriate person for interview or the center’s Director of Human Resources.

• Processes and distributes the center’s incoming and outgoing mail.

• Accepts and handles payments at desk in accordance with policy and procedures.

• Maintains the center’s Patient Fund Petty Cash box.

• Prepares, copies, and mails administrative correspondence.

• Assists with inventory and ordering of office supplies.

• Maintains business office filing.

• Follows emergency protocol.

• Maintains the confidentiality of all residents’ records.

• Reports all instances of abuse or neglect or other concerns to management.

• Attends and participates in orientation, training, and in-service education, and staff meetings.

• Ensures all mandatory training is completed on time.

• Performs other duties as necessary for the successful operation of the center.

What You'll Need

• Outgoing and friendly demeanor.

• Ability to communicate, comprehend, understand, and write messages, and follow directions.

• Excellent verbal and written communication skills.

• Knowledge of business office machines.

• Computer skills with word processing software knowledge.

• Able to work with minimal supervision.

• Detail oriented.

• Professional appearance and demeanor.

• Confidence when interacting with a variety of people.

If you're looking to join an outstanding team of professionals where every day you can make a sincere difference in someone's life, we're looking for you!