Service Agreement Coordinator - Scheduling & Customer Focus

Gemechanicalasp; Vineland (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to support the Service Division by managing preventative maintenance agreements and coordinating service work.

The role liaises with customers, technicians, management, finance, vendors, and internal teams to ensure customer satisfaction, efficiency, and profitable contract performance. The position focuses on coordinating scheduling, renewal timelines, and billing support while maintaining service records and accurate documentation

Qualifications

• High School diploma or GED with two years’ related experience in service contract/maintenance administration or HVAC service coordination.
• Strong verbal and written communication for interacting with customers, technicians, vendors and internal teams.
• Proficiency with Microsoft Office and service-related software systems.

Responsibilities

• Serve as a customer support contact for service agreement inquiries and scheduling to promote customer satisfaction.
• Maintain and monitor preventative maintenance service agreements, terms, frequencies, renewal timelines, and related documentation.
• Coordinate scheduling of preventive maintenance and service work with management, dispatch, technicians, customers, and internal departments.
• Prepare renewal proposals and service agreement quotations for management review and approval.
• Assist technicians with administrative support, including work orders, parts ordering and information as needed.
• Coordinate parts ordering, delivery timelines, and work order releases for efficient scheduling.
• Maintain accurate customer, agreement, and service documentation.

Skills

Service contract administration

Customer service

Dispatching

HVAC service coordination

Microsoft Office

Education

High School diploma or GED

Tools

Dispatching software

CRM systems

Work order systems

Dynamics

Job description

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to support the Service Division by managing preventative maintenance agreements and coordinating service work.

The role liaises with customers, technicians, management, finance, vendors, and internal teams to ensure customer satisfaction, efficiency, and profitable contract performance. The position focuses on coordinating scheduling, renewal timelines, and billing support while maintaining service records and accurate documentation