Service Advisor/Writer - FORD

Ciocca Automotive Group; York (York County); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

PTO and holidays

Air-conditioned shop

401K with company match

Health insurance (medical, dental, vis

Job summary

Ciocca Ford of York in York, PA is seeking an energetic service advisor to join our growing team. You will oversee service orders and drive lane flow, ensuring customers receive prompt, courteous service and clear updates on repairs.

We offer a commission-based pay structure ($40,000 - $80,000 potential annually), full-time hours including some Saturdays, PTO and holidays, and a strong benefits package with 401(k) company matching.

Qualifications

• Proven record of service and sales success.
• Strong record of positive customer satisfaction results.
• Valid driver's license with clean driving record.

Responsibilities

• Oversee service orders and flow of drive lane; ensure prompt, courteous service.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

Skills

Sales experience

Customer satisfaction

Valid driver’s license

Job description

Job Type

Full-time

Description

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Ford of York, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Qualifications

• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Valid driver’s license and clean driving record

Responsibilities

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

What we offer

• Commission based pay: $40,000 - $80,000 potential annually
• Full Time to include some Saturdays
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Ford of York, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Description

Commission based pay: $40,000 - $80,000 potential