Service Advisor/Writer

Meadowland Of Carmel; Town of Carmel (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Meadowland Of Carmel in the Town of Carmel, NY seeks an automotive service advisor to assist customers in identifying their automotive needs and advising them on repair options. You will document services declined and provide insights into future vehicle needs.

The ideal candidate should excel in communication, have a knack for customer relations, and promote a safe work environment. Join our team and help build strong customer relationships while maintaining high CSI scores.

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to understand and relay automotive needs.
• Experience in customer service preferred.

Responsibilities

• Assist customers in defining their automotive needs and advising on repair options.
• Consult on applicable service specials and gather necessary customer information.
• Document services and advise on current and future automotive needs.

Job description

• Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
• Consult with customer on applicable service specials.
• Gather and decode customer information to effectively and accurately relay concerns to technicians.
• Document services declined and advise customer of current and future needs to their vehicle.
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
• Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
• Build strong relationships with the customers.