ASSISTANT SERVICE MANAGER

Nelsoncars; Murfreesboro (TN); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Company‑paid training and professional

Employee discounts

Career advancement opportunities

Closed Sundays

Job summary

Nelson Mazda Murfreesboro is looking for an Assistant Service Manager who excels in leadership and delivering exceptional customer experiences. Training and support will be provided to help you succeed in building high-performing teams.

Ideal candidates are strong leaders with a servant‑hearted approach, ready to grow within a dealership environment and contribute to a culture of accountability and continuous improvement.

Qualifications

• College degree preferred.
• Leadership experience in any industry is a plus.
• Automotive experience is not required.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Lead and inspire a team of Service Advisors.
• Coach team members daily to deliver exceptional customer experiences.
• Create a positive, high-energy work environment.
• Lead by example through professionalism, integrity, and accountability.
• Help develop team members both personally and professionally.
• Monitor daily performance and coach for continuous improvement.
• Resolve customer concerns with empathy and urgency.
• Work closely with service technicians and dealership leadership to ensure a seamless customer experience.

Skills

Leadership

Coaching

Customer‑focused

Communication

Organization

Education

College degree preferred

Leadership experience in any industry a plus

Job description

ASSISTANT SERVICE MANAGER

Nelson Mazda Murfreesboro
Murfreesboro, TN

Salary: $60,000 - $72,000 per year

Lead People. Serve Others. Build a Career.

Nelson Mazda Murfreesboro is looking for a Assistant Service Manager who has a passion for serving people and developing high‑performing teams. If you are a natural leader who enjoys coaching, motivating, and helping others succeed, we’d love to meet you.

Automotive experience is not required. We are looking for leadership ability, a servant's heart, and the desire to learn our business. We will provide the training and support needed for your success.

This is an outstanding opportunity for recent college graduates, hospitality leaders, retail managers, military leaders, and professionals looking to build a long‑term leadership career.

What You’ll Do

• Lead and inspire a team of Service Advisors
• Coach team members daily to deliver exceptional customer experiences
• Create a positive, high‑energy work environment
• Lead by example through professionalism, integrity, and accountability
• Help develop team members both personally and professionally
• Monitor daily performance and coach for continuous improvement
• Resolve customer concerns with empathy and urgency
• Work closely with service technicians and dealership leadership to ensure a seamless customer experience

We’re Looking For Someone Who Is

• A strong servant leader
• Passionate about helping people succeed
• Customer‑focused
• An excellent coach and motivator
• Positive, energetic, and accountable
• Leads by example every day
• Organized and able to prioritize multiple responsibilities
• A strong communicator with excellent interpersonal skills

Qualifications

• College graduate preferred
• Leadership experience in any industry is a plus
• Automotive experience is not required
• Valid driver's license with an acceptable driving record

Schedule

• Full‑time
• Five‑day work week
• Saturdays required
• Closed Sundays

Compensation

• $60,000 - $72,000 annual salary
• Performance‑based growth opportunities

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match up to 6%
• Paid Time Off
• Paid Holidays
• Company‑paid training and professional development
• Employee discounts
• Career advancement opportunities
• Closed Sundays

Why Nelson Mazda Murfreesboro?

We believe great leaders create great teams, and great teams create exceptional customer experiences. Our culture is built around servant leadership, accountability, continuous improvement, and doing what’s right for our customers and one another.

If you’re looking for more than just a job—if you’re looking for a career where you can make an impact every day—we’d love to talk with you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.