Service Advisor Trainee

Moore Cadillac Chantilly

Chantilly (VA)

On-site

USD 60,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

A leading automotive company in Chantilly, VA, is seeking a motivated Service Advisor Trainee to join their team. This entry-level full-time role involves providing exceptional customer service, resolving inquiries, and assisting customers with their service needs. Candidates should possess sales skills, a valid driver's license, and a commitment to teamwork and professional growth. The position offers opportunities for advancement and includes a Monday-Friday schedule with rotating Saturdays. Competitive benefits are available.

Qualifications

Must have strong sales skills and focus on upselling.
Must have a valid driver's license.

Responsibilities

Greet customers promptly and provide professional service.
Listen to customer inquiries and resolve concerns.
Estimate cost and completion time for services.
Communicate with customers about work status.
Ensure repair work is completed correctly and on time.
Obtain customer approval on all repair orders.
Meet goals for additional sales.
Ensure high customer satisfaction.
Remind customers of service appointments.
Handle incoming calls and customer follow-up issues.

Skills

Sales skills with a focus on upselling

Valid driver's license

Job description

Corporate Recruiter at Moore Automotive Companies

Moore Cadillac of Chantilly is looking to add a Service Advisor Trainee to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork – now might be the time for you to accelerate your career as part of the best company in automotive retail. When graduating to full time advisor, you can make on average between $60k-$100K

This is a Monday-Friday schedule with rotating Saturdays.

Benefits

Health insurance, Dental insurance, Vision, Life, Disability insurance
401(k) with company match
Professional work environment, with job training and advancement opportunities
Paid Time Off
Employee discount programs
Referral programs

Responsibilities

Greets all customers promptly; provides timely professional service.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time/settles customer accounts.
Communicates with customer about status of work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations
Identifies repeat customers/first time customer and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Promptly addresses and resolves customer viewpoint and service follow-up issues.