Service Advisor (Toyota of Bellingham)

Go Auto; Bellingham (WA); On-site; USD 45,000 - 89,000; Full time

Benefits offered by this job

401K

Commission-based pay

Training & Go Auto U

Paid vacation

Health & dental

Career growth

Team environment

Giving back

Job summary

Toyota of Bellingham is seeking an enthusiastic Automotive Service Advisor who thrives on delivering exceptional customer service in a fast-paced environment.

You will welcome customers, listen to concerns, translate technical jargon, collaborate with technicians on estimates, and keep customers informed throughout the service process. A passion for cars, strong communication, calm under pressure, and solid organizational skills are essential to succeed.

Qualifications

• Must have a love for cars and passion for customer service.
• Strong communication skills and ability to stay composed under pressure.
• Excellent organizational and problem-solving abilities.
• Proficient with computers to prepare estimates and enter service orders.

Responsibilities

• Greet customers with a friendly, positive attitude.
• Listen to concerns and diagnose issues with customers in plain language.
• Ask questions to understand problems and gather necessary details.
• Collaborate with technicians to prepare accurate estimates and recommend services.
• Update customers on progress and resolve any delays or issues.
• Build lasting relationships through a helpful and trustworthy approach.

Skills

Customer service

Communication

Problem solving

Organization

Attention to detail

Active listening

Driver's license

Job description

Service Advisor (Toyota of Bellingham)

Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you at Toyota of Bellingham! We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're ready to ignite your career and experience a thrilling, upbeat work atmosphere, get ready for an exhilarating ride!

Responsibilities:

• Welcome customers with a bright smile and a genuine passion for their automotive needs.
• Listen attentively to customers' concerns and go above and beyond to unravel the mysteries behind their vehicle troubles.
• Ask the right questions, showcasing your superb investigative skills while keeping the atmosphere light and enjoyable.
• Transform complex automotive jargon into simple and understandable language, becoming the go-to expert for our customers.
• Collaborate seamlessly with our skilled technicians to provide accurate estimates and recommend services that will leave our customers ecstatic.
• Keep our customers updated on their vehicle's progress and swiftly resolve any unexpected hurdles that may arise.
• Embrace multitasking like a pro, effortlessly juggling phone calls, walk-in inquiries, and celebratory high-fives from satisfied customers.
• Cultivate enduring relationships with our customers, making them feel like cherished members of our automotive family.
• Stay ahead of the curve by staying up-to-date with the latest automotive trends and technologies because knowledge is true horsepower!
• A beacon of trustworthiness and a happy-to-help attitude, you thrive in a collaborative environment. Your teammates can always count on you to go the extra mile, ensuring a supportive and cohesive team dynamic.

Requirements:

• A genuine love for cars and a contagious enthusiasm that will leave our customers revved up.
• Exceptional communication skills that could make even the most stoic statue crack a smile.
• Ability to stay cool, calm, and collected under pressure, ensuring a smooth and enjoyable experience for our customers.
• Stellar problem-solving skills to navigate the twists and turns of automotive conundrums with grace.
• Impeccable organizational skills to keep our service lanes flowing seamlessly.
• Proficiency in computer skills to whip up estimates and enter service orders like a pro.
• A valid driver's license
• Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs preferred

Perks:

• 401K
• Income between $4000 - $8000+ per month which is based on commission
• Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy 1 week of paid vacation, after 2 years, enjoy 2 weeks! Reach five years, and you'll have 3 weeks.

• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path?
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

Go Auto is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. All employment decisions are based on qualifications, merit, and business needs. For more information regarding the EEOC, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.