Service Advisor — Top Training, Growth & Benefits

Sonic Automotive; Kellogg (ID); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k plan

Paid time off

Training program

Career development

Job summary

Sonic Automotive in Kellogg, Idaho, is hiring a Service Advisor to schedule appointments, gather vehicle data, and greet customers with a focus on accurate estimates and timely communication.

We expect 2–3 years of dealership service experience, good English communication, and knowledge of vehicle operations. ASE certification is preferred; candidates must be authorized to work in the USA and pass background checks.

Qualifications

• High school diploma or equivalent.
• Two years of dealership experience.
• General knowledge of vehicle operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional appearance.
• Excellent oral and written communication.
• Authorized to work in the USA.
• Ability to pass pre-employment checks and tests.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time and communicates changes to customers.
• Monitors repair progress and seeks authorization for additional work.
• Test-drives the vehicle or refers to test technician as needed.
• Maintain CSI ratings comparable to manufacturer/branch averages.
• Advise customers on vehicle care and maintenance schedules.
• Follow safety policies and report accidents.

Skills

Customer service

Communication

Attention to detail

Reading instructions

Professional appearance

Education

High school diploma or equivalent

ASE Certification (preferred)

Job description

Sonic Automotive in Kellogg, Idaho, is hiring a Service Advisor to schedule appointments, gather vehicle data, and greet customers with a focus on accurate estimates and timely communication.

We expect 2–3 years of dealership service experience, good English communication, and knowledge of vehicle operations. ASE certification is preferred; candidates must be authorized to work in the USA and pass background checks.