Dealership Service Advisor - Dave Smith Motors Inc.

Sonic Automotive, Inc.; Northern (KY); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Job summary

Dave Smith Motors Inc. in Kellogg, ID seeks a Dealership Service Advisor to deliver exceptional customer service, estimate labor and parts, and coordinate repairs with technicians.

A minimum of 2–3 years dealership service experience is required; ASE certification is preferred. We offer a competitive salary range and comprehensive benefits within Sonic Automotive.

Qualifications

• 2–3 years dealership service experience.
• Ability to read and comprehend instructions and information.
• Excellent oral and written communication skills.

Responsibilities

• Obtains customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes quoted time.
• Monitors progress of repairs and communicates changes to customers with clear cost and time explanations.
• Test-drive the vehicle or refer to the test technician as needed.
• Maintain customer satisfaction standards and follow manufacturer guidelines.

Skills

Communication skills

Vehicle knowledge

Reading comprehension

Professional appearance

Education

High school diploma or equivalent

ASE certification

Job description

Dealership Service Advisor - Dave Smith Motors Inc. in Kellogg, ID at Sonic Automotive

Location: 101 Riverside Avenue West
Kellogg, ID 83837

Job Type: Customer Service

Experience: Associate

About

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.


• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).


• We are committed to developing and promoting within the company.


• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.


• We encourage peer to peer teamwork and recognition.


• Special benefits to purchasing and leasing a car.


• Personal Automotive Concierge Service.

Annual Salary Range:

$75,000 to $120,000/year

**Must have 2-3 years prior dealership service experience**

Job Description

• Obtains customer and vehicle data prior to arrival when possible.


• Greets customers in a timely, friendly manner.


• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".


• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


• Test-drive the vehicle or refer to the test technician as necessary.


• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.


• Maintains a dealership-prescribed standard for “hours per customer repair order written.”


• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.


• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.


• High school diploma or the equivalent.


• Ability to read and comprehend instructions and information.


• Two years of experience in a dealership position.


• General knowledge of vehicle mechanical operations.


• ASE certification preferred.


• Professional personal appearance.


• Excellent oral and written communication skills.


• All applicants must be authorized to work in the USA


• All applicants must perform duties and responsibilities in a safe manner


• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.