Service Advisor - Dave Smith Motors

Sonic Automotive; Talala (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading automotive service company seeks a Service Advisor in Kellogg, ID. The role emphasizes customer service, requiring at least 1 year of dealership experience, and involves scheduling appointments and providing cost estimates. Join a supportive team dedicated to your professional growth, with a salary range of $60,000-$75,000+ based on performance.

Qualifications

• 1+ years of experience in a dealership position (Advisor, BDC, Service department role).
• Valid driver’s license with a clean driving record.
• Must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides accurate written cost estimates for labor and parts.

Skills

Customer service

Communication

Vehicle mechanical operations

Education

High school diploma or equivalent

Tools

CDK

Job description

Service Advisor - Dave Smith Motors in Kellogg, ID at Sonic Automotive

Location: 210 North Division Street
Kellogg, ID 83837

Job Type: Customer Service

Experience: Associate

About

At Dave Smith Motors,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Required Qualifications

• 1+ years of experience in a dealership position (Advisor, BDC, Service department role)
• Experience working with and using CDK
• General knowledge of vehicle mechanical operations.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid driver’s license with a clean driving record
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Preferred Qualifications:

• 1+ years of experience as a Service Advisor in an automotive dealership

Compensation (Commission-based role):

• Anticipated $60,000-$75,000+ (if meeting quotas and metrics set by dealership.)