Service Admin - Dave Smith Motors Inc

Sonic Automotive; Talala (OK); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Sonic Automotive is seeking a Service Admin to join their dealership. The role involves generating service appointments and delivering a premium customer experience by responding to inquiries. Key skills include excellent communication, organizational abilities, and the capacity to work well in a fast-paced environment. Candidates should thrive in a call center environment while maintaining high standards of customer satisfaction. The compensation ranges from $15 to $18 per hour, reflecting the skills needed for this position.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Enter all customer inquiry data into the CRM promptly.
• Generate service appointments and conduct customer surveys.

Skills

Verbal and written communication skills

Organizational skills

Time management skills

Ability to work independently in a fast-paced environment

Experience in call center environments

Job description

Service Admin - Dave Smith Motors Inc in Kellogg, ID at Sonic Automotive

Location: 210 North Division Street
Kellogg, ID 83837

Job Type: Customer Service

Experience: Associate

About

At Dave Smith Motors Inc,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation:

$15-$18/HR

Job Description

Responsible for generating serviceappointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. Service Admin delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.