Service Advisor-Tony Chevrolet Hilo

Tony Hawaii Automotive Group; Hilo (HI); On-site; USD 22,000 - 56,000; Full time

Job summary

Tony Chevrolet Hilo is seeking a service advisor to support guest relations and vehicle repairs in Hilo, HI. You will greet customers, document vehicle issues, prepare cost estimates, and coordinate with technicians to ensure timely service. Strong communication, organizational, and sales skills are required for success.

The role emphasizes maintaining CSI, delivering accurate estimates, and building long-term customer relationships while upholding company standards and procedures.

Qualifications

• Must maintain stated minimum CC/Hours, CSI and close repair orders the day the vehicle leaves the facility.
• Must maintain all required factory training.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management with ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced and sometimes stressful environment.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Greets guests within a minute of arrival in a friendly manner and collects vehicle information.
• Writes up vehicle problems clearly on the repair order; test drives with guest if needed.
• Advises guests on car care and manufacturer specifications; provides written labor and parts estimates; establishes promised time.
• Checks progress of repair; communicates changes in estimate or time; obtains proper authorization for additional work.
• Reviews repair orders for completion; ensures proper closeout; manages keys and vehicle parking.

Skills

Verbal & written communication

Customer service

Sales skills

Organization

Time management

Analytical thinking

Leadership

Task prioritization

Stress tolerance

Driver's license

Education

High school diploma or equivalent

Bachelor’s degree or related experience

HR/compensation credentials preferred

Job description

Job DetailsJob Location: Tony Chevrolet Hilo - Hilo, HI 96720Salary Range: $2,000.00 - $5,000.00 Salary/month

Job Summary:

\"Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community\".

Essential Job Responsibilities:

• Greets guest within 1 minute of arrival friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with guest as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.
• Advices guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes \"promised time.\" Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides guest with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

Additional Responsibilities:

Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)

QualificationsRequired Skills/Abilities:

• Must maintain the stated min cc/hours, as well as maintain CSI and close repair order the day the vehicle leaves the facility
• Must maintain all required factory training.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Complies with all factory policies and procedures.
• Must have a valid driver’s license and clean traffic abstract.

Education and Experience:

High school diploma or equivalent or bachelor’s degree or one to two years of related experience and/or training. Or equivalent combination of education and experience.

At least two years’ related experience required.

Current human resources and/or compensation credentials or certification preferred.

Physical Requirements:

• Regularly exposed to moving mechanical parts, fumes, or airborne particles, Fumes, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually loud.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.