Service Advisor/ Technician Dispacher

Briggs Industrial Solutions, Inc.; Fort Myers (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

ESOP 401(k)

Tuition reimbursement

Paid holidays and time off

Health and wellness benefits

Tool benefits, PPE/Uniforms

Disability coverage

Job summary

Sammons Industrial is seeking a skilled dispatcher to connect customers, technicians, and the service team, ensuring seamless movement from the first call to job completion. You’ll coordinate scheduling, monitor work orders, process parts and invoices, and collaborate with multiple departments to deliver a dependable customer experience.

Ideal candidates bring 5+ years in customer service and technician dispatch, strong organizational skills, and proficiency with Microsoft Office and

Qualifications

• Excellent customer service and communication skills in a fast-moving environment.
• Experience coordinating dispatch for technicians and communicating with customers.
• Strong data entry accuracy and ability to manage multiple tasks.

Responsibilities

• Coordinate and dispatch technicians based on scheduling needs and skills.
• Monitor work orders, verify details, and coordinate parts and PO creation.
• Maintain clear customer updates from first call to completion.
• Support invoicing, service agreements, and day-to-day operations with attention to detail.

Skills

Customer service

Dispatcher experience

Communication

Multitasking

Education

High school diploma

Technical/college education preferred

Tools

Microsoft Office

Service orders

Purchase orders

Job description

Remote Type: On-site

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you.

Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You’ll Make a Difference

You’ll be the connection between our customers, technicians, and service team, helping keep every job moving from the first call through completion. Your communication, organization, and follow-through will help our technicians succeed, our customers stay informed, and our service operation run smoothly.

What You’ll Do

• Coordinate and dispatch technicians based on scheduling needs, certifications, and skill sets while keeping customers informed about appointments, repairs, quotes, delays, and next steps.
• Keep service work moving by monitoring technician productivity, reviewing open repair orders, verifying equipment and repair details, coordinating parts and purchase orders, and ensuring work orders and time entries are accurate.
• Support service agreements, invoicing, vendor purchase orders, fleet maintenance tracking, reporting, and other day-to-day operational needs with close attention to detail.
• Partner with Service, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, support technician performance, prepare service quotes, and deliver a dependable customer experience.

What You’ll Bring

• A high school diploma; technical school or college education is preferred, along with 5+ years of customer service and technician dispatch experience.
• Strong communication and customer service skills, with the ability to confidently work between customers and technicians in a busy, fast-moving environment.
• Excellent organization, multitasking, and attention to detail, including accurate data entry and the ability to work independently with a sense of urgency.
• Proficiency with Microsoft Office; experience with service orders, invoices, purchase orders, expense tracking, payroll preparation, or service operations is a plus.
• This role also requires prolonged sitting and the ability to lift up to 40 pounds.

Why You’ll Love Working With Us

Join a team that values integrity, safety, teamwork, and treating people right. Be part of a company with more than 130 years of history, stability, and a reputation built on doing dependable work. Make a visible difference every day by helping customers, supporting technicians, and keeping an essential service operation moving forward.

Job Details Pay Type: Salary

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail.