Service Advisor – Team Mancuso Powersports North

Sonic Automotive; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid vacation

Leadership programs

Casual dress

Job summary

Team Mancuso Powersports North in Houston seeks a Service Advisor to coordinate service work and upsell necessary services. You will collect customer and vehicle data, provide cost estimates, and monitor repairs while keeping customers informed of changes in time and cost.

The role requires 2 years in a dealership setting, solid vehicle knowledge, and a proactive, courteous approach in a fast-paced environment.

Qualifications

• Two years of dealership experience required.
• General knowledge of vehicle mechanical operations.
• Strong work ethic and ability to thrive in a fast-paced environment.
• Active listening and strong communication skills.
• Ability to follow directions and willingness to learn.
• Respect for teammates and a positive outlook.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers in a timely and friendly manner.
• Provide accurate written cost estimates for labor and parts.
• Monitor repair progress and inform customers of changes in time or cost.
• Obtain proper authorization before repairs are performed.

Skills

Dealership experience

Vehicle knowledge

Active listening

Follow directions

Team collaboration

Job description

Service Advisor – Team Mancuso Powersports North

• Full-time
• Dealership: 607 - Team Mancuso PowerSports North

Team Mancuso Powersports is a groupof seven high-volume franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and all of the metric brands We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel. We’re dedicated to guaranteeing our customers receive everything needed to “live the dream” on their new motorcycle, ATV, UTV, Trike or Personal Watercraft.

Team Mancuso Powersports North ishiring a Service Advisor to join our great team. The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

What You’ll Do:

• Schedule service appointments and obtain customer and vehicle data prior to arrival
• Greet customers in a timely and friendly manner
• Provide a complete and accurate written cost estimate for labor and parts
• Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
• Receive proper authorization before any repairs are performed

What We’re Looking For:

• Two years’ experience in dealership position
• General knowledge of vehicle mechanical operations
• Strong work ethic and thrive in a fast-paced environment
• Active listening and strong communication skills
• Ability to follow directions and willingness to learn
• Respect for teammates and a positive outlook

What We Offer:

• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid Vacation
• Access to leadership and personal development programs
• Casual Dress

All your information will be kept confidential according to EEO guidelines.