Service Advisor - Mancuso Harley Davidson Crossroads

Sonic Automotive, Inc.; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Excellent pay with a bonus structure

Health, dental, and vision insurance

Employee discounts on parts, gear

Best team you’ll ever work with

Dynamic, fast-paced, fun work env.

Job summary

Mancuso Harley-Davidson Crossroads in Houston, TX is seeking a charismatic Service Advisor to be the first point of contact for riders. You’ll help them get back on the road with confidence, acting as a trusted Road Captain who guides them from intake to completion.

You will write up service orders, communicate with technicians, and provide accurate estimates, while suggesting parts and upgrades to tailor each bike to the rider’s dreams.

Qualifications

• Proven experience in a customer-facing role (service writer/advisor or high-end retail).
• Organized and able to track multiple jobs and manage workflows.
• Excellent communication skills in person, on the phone, and in writing.
• Motorcycle endorsement preferred; company will assist if needed.

Responsibilities

• Greet riders, diagnose needs, and turn issues into a tailored service plan.
• Write up service orders and coordinate with technicians to manage workflow.
• Keep riders updated with clear explanations and a positive attitude.
• Create accurate, transparent estimates with costs and timelines.
• Suggest parts, upgrades, and accessories to personalize bikes.

Skills

Customer-facing

Communication skills

Organization

Retail/service experience

Motorcycle endorsement acknowledgement

Job description

Service Advisor - Mancuso Harley Davidson Crossroads in Houston, TX at Sonic Powersports

Location: 12710 Crossroads Park Drive
Houston, TX 77065

Job Type: Other

Experience: Associate

About

Team Mancuso Powersports is a group of seven high‑volume franchised motorsport dealerships in the Metro Houston area including Harley‑Davidson, Indian, Victory and all of the metric brands. We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel. We’re dedicated to guaranteeing our customers receive everything needed to “live the dream” on their new motorcycle, ATV, UTV, Trike or Personal Watercraft.

Job Description

Forget the cubicle. Forget the endless, soul‑crushing meetings. If the roar of a V‑twin engine gets your blood pumping, and you have a knack for turning a customer’s vision into a reality, we want you on our team.

At Mancuso Harley‑Davidson we’re not just selling and servicing motorcycles; we’re fueling a lifestyle. We’re looking for a charismatic and detail‑oriented Service Writer to be the first point of contact for our riders. You’ll be the trusted advisor who helps them get back on the road with a grin. You’re more than a service advisor—you're a Road Captain, plotting the course for their next adventure.

What You'll Be Steering

• Become a H‑D Whisperer: Greet every rider like they’re family. Listen to their stories, diagnose their needs, and turn their mechanical hiccups into a custom plan for continued wind in the face.
• Keep the Chrome Rolling: Efficiently write up service orders, coordinate with our top‑notch technicians, and manage the workflow from start to finish. You’ll be the glue that keeps our service department humming.
• The Go‑To Communicator: Keep our riders in the loop with timely updates, clear explanations, and a positive, can‑do attitude. No jargon, just straight talk.
• Master of the Estimate: Create accurate and transparent service quotes, explaining costs and timelines with confidence.
• Fuel the Dream: Suggest custom parts, performance upgrades, and accessories that will make our riders’ bikes truly their own.

Your Toolkit

• A passion for the open road and the Harley‑Davidson brand is a huge plus (but not required). We can teach you the rest.
• Proven experience in a customer‑facing role, ideally as a service writer, advisor, or in high‑end retail.
• An organized brain that can track multiple jobs without breaking a sweat.
• Excellent communication skills—in person, on the phone, and in writing.
• A friendly, energetic, and professional personality that fits our culture of family, fun, and freedom.
• A motorcycle endorsement is preferred, but we will help the right candidate get theirs.

The Perks of the Open Road

• Excellent pay with a bonus structure based on performance.
• Health, dental, and vision insurance.
• Employee discounts on parts, accessories, and gear.
• The best team you’ll ever work with, fueled by a shared passion.
• A dynamic, fast‑paced, and fun work environment where every day is a new adventure.

Ready to Ride?

Don't just get a job—join the Harley‑Davidson family. If you're ready to make a career out of your passion, we want to talk.

All your information will be kept confidential according to EEO guidelines.