Service Advisor – Team Mancuso Powersports North

Sonic Automotive, Inc.; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid Vacation

Access to leadership and personal dev.

Casual Dress

Job summary

Sonic Powersports North in Houston, TX is seeking a Service Advisor to join our high-volume dealership team. You will schedule service work, gather customer and vehicle data, and greet guests with a friendly, professional attitude.

You will provide accurate labor and parts estimates, monitor repair progress, and obtain authorization before work begins. The role emphasizes strong communication, teamwork, and a customer-first mindset in a fast-paced environment.

Qualifications

• Two years’ experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Strong work ethic and thrive in a fast-paced environment.
• Active listening and strong communication skills.
• Ability to follow directions and willingness to learn.
• Respect for teammates and a positive outlook.

Responsibilities

• Schedule service appointments and obtain customer and vehicle data prior to arrival.
• Greet customers in a timely and friendly manner.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements.
• Receive proper authorization before any repairs are performed.

Skills

Active listening

Communication skills

Customer service

Teamwork

Job description

Service Advisor – Team Mancuso Powersports North in Houston, TX at Sonic Powersports

Location: 9650 North Freeway
Houston, TX 77037

Job Type: Sales

Experience: Associate

About

Team Mancuso Powersports is a groupof seven high-volume franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and all of the metric brands We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel. We’re dedicated to guaranteeing our customers receive everything needed to “live the dream” on their new motorcycle, ATV, UTV, Trike or Personal Watercraft.

Job Description

Team Mancuso Powersports North ishiring a Service Advisor to join our great team.The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

What You’ll Do:

• Schedule service appointments and obtain customer and vehicle data prior to arrival
• Greet customers in a timely and friendly manner
• Provide a complete and accurate written cost estimate for labor and parts
• Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
• Receive proper authorization before any repairs are performed

What We’re Looking For:

• Two years’ experience in dealership position
• General knowledge of vehicle mechanical operations
• Strong work ethic and thrive in a fast-paced environment
• Active listening and strong communication skills
• Ability to follow directions and willingness to learn
• Respect for teammates and a positive outlook

What We Offer:

• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid Vacation
• Access to leadership and personal development programs
• Casual Dress

All your information will be kept confidential according to EEO guidelines.