SERVICE ADVISOR/TEAM LEADER

Gerald Auto Group; North Aurora (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a well-respected auto group as a Service Advisor, where your customer service expertise will shine. This role involves greeting customers, translating their needs to technicians, and ensuring a high level of satisfaction. With a focus on integrity and service excellence, you will play a crucial role in maintaining the dealership's reputation. Enjoy competitive compensation, a supportive work environment, and the opportunity to grow with a company that values its employees and customers alike. If you have a passion for helping others and a knack for communication, this is the perfect opportunity for you.

Benefits

401K with match and profit sharing

Medical, Dental, Vision insurance

Paid vacation

Paid time off

Paid holidays

Qualifications

• Expertise in customer service and communication.
• Ability to upsell services and manage customer relationships.

Responsibilities

• Greet customers and translate repair needs to techs.
• Upsell services and maintain customer satisfaction.
• Manage warranty sales and follow up on repairs.

Skills

Customer Service

Communication Skills

Sales Skills

Problem-Solving

Education

High School Diploma

Experience in Automotive Service

Job description

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments, and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

1. Greet service department customers promptly and courteously—attitude is everything!
2. Listen to customers and clearly translate repair needs to techs
3. Upsell additional services using low pressure, high integrity methods
4. Adhere to policies on vehicle care and operation
5. Follow up on each repair and keep customers informed of progress
6. Sell and manage extended warranties
7. Inspect repair quality and ensure all work is complete
8. Notify customers when vehicles are ready for pick up
9. Review and explain repairs and associated costs with customers
10. Handle minor customer concerns and complaints
11. Keep Service Manager informed of all problems and potential problems
12. Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and is competitive with Fortune 500 companies.

• 401K retirement savings plan with match and profit sharing
• Medical, Dental, Vision, STD, and Life insurance options
• Paid vacation, PTO, and holidays

About

The Gerald family has been selling automobiles in the Chicago area since the mid-1930s and has been proud to be a part of the communities they serve for decades!

We have succeeded in our endeavors because of a profound respect for our customers. The name Gerald stands for honesty and the highest standard of excellence.

The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who trust us. Over many years, Gerald has meant Service.

About the company

Gerald Auto Group is a North Aurora dealer offering new and used cars, including Toyota, Honda, Ford, Kia, Nissan, Hyundai, Genesis, Subaru, with sales, service, parts, and financing. Visit us in North Aurora, IL for all your automotive needs.