Service Advisor - Sunset Kia of Venice

Sunset Automotive Group, Inc.; Venice (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401(k) Retirement Plan

Paid Time Off after 6 months

Employee Discounts at Sunset locations

Job summary

Sunset Kia of Venice is seeking a professional Service Advisor to join our elite team within Sunset Automotive Group. The role involves advising service customers, creating repair orders, and communicating vehicle needs between customers and our service team.

The ideal candidate will have strong communication skills, solid automotive knowledge, and a valid driver's license. Experience with Reynolds & Reynolds and x-time is preferred, with opportunities for earning potential within a stable

Qualifications

• Excellent customer service and communication skills.
• Strong automotive knowledge preferred.
• Valid Driver's License required.

Responsibilities

• Serve as primary contact for service customers and maintain professional relationships.
• Create repair orders and clearly communicate vehicle needs to technicians.
• Explain diagnoses and maintenance recommendations to customers and obtain approval for needed work.
• Follow up with customers during the repair process and provide updates.
• Maintain professional interactions with customers, vendors, and staff.

Skills

Customer service excellence

Communication skills

Tools

Reynolds & Reynolds

X-Time

Job description

Professional, experienced Service Advisor needed to join our elite team at Sunset Kia of Venice, a proud member of Sunset Automotive Group's family of dealerships with 10 brands at 11 locations in Sarasota and Manatee counties.

Experience

advising automotive service customers and developing relationships with new and existing customers required. Reynolds & Reynolds and x-time experience very helpful.

Automotive Service Advisor Duties

Service Advisors are the faces of our dealership service departments to our valued clients. It is vital for a person in this position to have great communication skills as well as solid automotive knowledge in order to adequately relay service needs between our clients and our service team. As a service advisor, you will be doing the following:

• As the point of contact for automotive service customers, show outstanding customer service.
• Use active listening to engage and understand the customer's vehicle issues and concerns.
• Create repair order and communicate vehicle needs clearly to service technician.
• Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work.
• Follow up on vehicles throughout the repair process, keeping customer updated.
• Interact with customers, vendors, and technicians in a professional manner at all times.

Automotive Service Advisor Requirements

Service Advisors with Sunset Automotive Group are required to hold to our company values of honesty, integrity, and outstanding customer service. Other Service Advisor requirements include:

• Must have outstanding customer service, organizational, and follow-through skills.
• Strong automotive knowledge and experience required. Experience with Reynolds & Reynolds and x-time preferred.
• Successful candidate must have a valid Driver's License

Sunset Automotive Group Benefits

As a member of the Sunset Automotive Group family, you will be part of a respected, family-owned dealership group that has been in business in our community since 1979. In addition to the benefits of working for a stable organization, you will have outstanding earning potential and be eligible for the following benefits:

• Highly competitive (and stable) pay plans
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Retirement Plan
• Paid Time Off available after 6 months of employment
• Company-paid Factory Training
• Employee Discounts at all Sunset locations
• And more!

Sunset Automotive Group is an equal opportunity employer and a drug-free workplace. All candidates for hire must complete and pass a background check and drug screen before hire.