Service Advisor - Southern Team Auto Mall

US Lawns

Roanoke (VA)

On-site

USD 34,000 - 52,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health Insurance

Health Savings Account

Wellness incentive plan

Medical GAP Insurance

Dental

401(k) Retirement Plan

Disability Insurance

Accident Plan

Life Insurance

Cancer Protection

MASA Medical Transport

Direct Deposit

Job summary

Southern Team Auto Mall is seeking a Service Advisor to assist customers with oil changes, repairs, and related services. You will be the primary contact for service and repair matters, listening to customer concerns and relaying information from technicians effectively.

The role requires on-site attendance and a friendly, helpful approach. You will guide customers through the service process, explain repairs and pricing, and support the sales cycle with paper-trail tasks and coordination with

Qualifications

Experience in customer-facing service roles or automotive service advisory
Strong communication and listening skills for understanding customer concerns
Ability to explain repairs and options clearly and build trust with customers

Responsibilities

Greeting customers and understanding their needs, guiding them through the service process
Demonstrating vehicle features and explaining specifications and pricing
Managing the sales process from start to finish, including paperwork with finance
Building strong customer relationships to encourage repeat business and referrals
Following up with customers after service or purchase to ensure satisfaction
Staying up-to-date on new vehicle models, features, and industry trends

Skills

Communication Skills

Interpersonal Skills

Negotiation Skills

Product Knowledge

Sales Skills

Customer Service Skills

Time Management

Problem-Solving

Job description

Job Description

Southern Team Auto Mall is looking for Service Advisors to add to our Team! Service Advisors are the friendly staff members that are at the desk to help you when you take your car in for oil changes, repairs, etc. If you have previous experience in Customer-Facing Service roles, have previously worked as an Automotive Service Advisor or just like being kind and helpful, this could be the job for you!

Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer's concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

KEY RESPONSIBILITIES

Customer Interaction: Greeting customers, understanding their needs and preferences, and guiding them through the selection process
Product Knowledge: Demonstrating vehicle features, explaining specifications, and providing detailed information about different makes and models. This may include certification for various manufacturers
Managing the sales process from start to finish, including paperwork completion and coordinating with other departments like finance
Relationship Building: Building strong customer relationships to foster repeat business and referrals
Follow-Up: Following up with customers after the sale to ensure satisfaction and address any concerns. Including new and existing internet, phone, and email communication
Product Knowledge Updates: Staying up-to-date on new vehicle models, features, and industry trends

SKILLS REQUIRED

Communication Skills: Excellent verbal and written communiciation skills are essential for interacting with customers and colleagues
Interpersonal Skills: Building rapport with customers and establishing strong relationships is crucial
Negotiation Skills: Effectively negotiating prices and terms with customers
Product Knowledge: A thorough understanding of vehicle features, specifications, and pricing
Sales Skills: Closing deals, handling objections, and managing the sales process effectively
Customer Service Skills: Providing exceptional customer service throughout the buying process
Time Management: Managing time effectively to handle multiple customers and tasks simultaneously
Problem-Solving: Addressing customer concerns and resolving issues efficiently

***This position requires each employee to work on site. This in NOT a remote position and your attendance is required inorder to maintain employment. This position will require standing, sitting, reaching, and bending. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.

Company Description

Since Southern Team opened our doors on October 3rd 1988, we've been fortunate to become one of the MOST successful automotive dealership groups in the state of Virginia. From our humble beginnings as a Hyundai dealership in Roanoke, VA (when most Americans didn't even know what a Hyundai was) to our new Hyundai, Nissan, Subaru, Volkswagen, and Prestige Collection. We even have a Nissan dealership in Christiansburg, VA and have grown to over 300 employees!

We would love to have you join us at any of our Southern Team locations! If you are interested in learning more about our various openings and upcoming job opportunities, please visit us at www.southernteamautomall.com or www.careers.hireology.com.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identification, or any other protected characteristic.

Benefits