Service Advisor - Buick/GMC/Kia - Virginia Beach

US Lawns

Virginia Beach (VA)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

FREE WELLNESS PLAN

Health Insurance

Health Gap Insurance

TeleMedicine/TeleHealth

HSA (Health Savings Account)

Dental Insurance

Vision Insurance

Disability Insurance (Short Term and+

Disability Insurance (Short Term and)

Supplemental Insurance

Term Life Insurance with AD&D

EAP (Employee Assistance Program)

401K Retirement Plan Offered by John

Identity and Fraud Protection

Pet Insurance

Paid Holidays

Vacation Pay

Birthday Pay

Job summary

Southern Auto Group seeks an Automotive Service Advisor or Customer Service representative to schedule service, guide repairs, and keep customers informed. The role emphasizes accurate communication between customers and technicians, with a focus on fast, safe vehicle return and world-class service.

The ideal candidate will have a high school diploma or GED, automotive training or experience, and a clean driving record.

Qualifications

High school diploma or GED required.
Post-secondary automotive training or equivalent work experience.
One year of dealer-level or large facility experience preferred.
ASE certification (or willing to obtain certification).
Broad scope of automotive mechanical/electrical knowledge.
Neat, clean, and professional appearance.
Pleasant/friendly demeanor and an outgoing personality.
Highly professional and dependable.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted driver's license and clean driving record.
Ability to drive both automatic and standard-transmission vehicles is a plus.
Basic computer and internet skills.

Responsibilities

Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems.
Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, training, and educational classes as required to educate/train new staff members.
Performs other duties as assigned.

Skills

Excellent communication

Customer service

Problem-solving

Interpersonal skills

Teamwork

Professional appearance

Dependability

Computer and internet skills

Driver's license

Education

High school diploma or GED

Post-secondary automotive training or equivalent

ASE certification (or willing to obtain)

Job description

Job Description

Are you a HELPER? Someone who can communicate clearly and quickly? Have you worked as an Automotive Service Advisor or a Customer Service Representative? Bring you kindness, your smile, and you ability to help others to the table and join a Team that CARES about more than what they do... a Team that cares about how they do it!

Our customers rely heavily on the communication between YOU and our Technicians being accurate and precise! This is the basis of our customers getting their vehicle back on the road as quickly and safely as possible. YOU are the middle man (or woman), and the information that you provide share along the way to keep both sides "in the loop" is exactly what we need to keep the 'wheels in motion'.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus! Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

RESPONSIBILITIES

Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, training, and educational classes as required to educate/train new staff members
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required
Post-secondary automotive training or equivalent work experience
One year of dealer-level or large facility experience preferred
ASE certification (or is willing to obtain certification)
Broad scope of automotive mechanical/electrical knowledge
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver's license and clean driving record
Ability to drive both automatic and standard-transmission vehicles is a Plus!
Basic computer and internet skills

PHYSICAL DEMANDS

This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership. Our Mission Statement is as follows:

Mission Statement

At Southern Auto Group, our mission is:

To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
To provide our employees with the training, resources, and support necessary for personal and professional growth.
To uphold the highest standards of honesty, integrity, and ethical behavior in all interactions—with customers, employees, suppliers, and the community.
To lead our industry by delivering quality products and services that create a competitive advantage, driving growth in sales, profitability, and long-term success.

We are committed to hiring and retaining the very best employees in a supportive and positive workplace. The foundation of our culture is low employee turnover, career development, and increasing opportunities for responsibility and compensation. Guided by these principles, we foster an environment where every team member can thrive, contribute, and grow alongside the organization.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits