Service Advisor & Shop Operations Lead

Altorfer Cat; East Peoria (IL); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Health, Dental, Vision, Disability, &

Life Insurance

401(k)

Paid Holidays

Paid Parental Leave

Paid Time Off Prorated

Education Assistance

Personal Tool Insurance

Safety Equipment Reimbursement

Voluntary Benefits

Job summary

Altorfer Inc. in East Peoria, IL, seeks a Service Supervisor to lead shop personnel, coordinate repair scheduling, and ensure clear communication between customers, shop management and technicians.

The role may involve occasional shop-floor presence. A 2–4 year business degree or 2 years in service supervision is required, and military veterans are encouraged to apply. Valid driver’s license is required.

Qualifications

• 2-4 year college degree in business or 2 years' experience in service supervisory setting.
• Military and veterans encouraged to apply.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Knowledge of safety requirements and protocols and ability to work in a fast-paced environment.
• Must be able to operate standard office software (MS Office) and service management tools.

Responsibilities

• Communicate with customers when scheduling repairs in the shop and during the repair from start to end.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Manage yard and wash bay operations and coordinate daily yard activities.
• Answer phone calls, payroll review and entry, and service office organization & appearance.

Skills

Customer communication

Team leadership

Communication skills

PC experience

Education

2-4 year college degree in business

Tools

MS Office

DBS system

Vision Link

Job description

Altorfer Inc. in East Peoria, IL, seeks a Service Supervisor to lead shop personnel, coordinate repair scheduling, and ensure clear communication between customers, shop management and technicians.

The role may involve occasional shop-floor presence. A 2–4 year business degree or 2 years in service supervision is required, and military veterans are encouraged to apply. Valid driver’s license is required.