Shop Service Operations Lead

ALTG; Sterling Heights (MI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group is seeking a Shop Service Administrator in Sterling Heights, MI to coordinate daily shop operations and support service, parts, rental, logistics, and sales teams. You will manage service work orders, invoicing, and labor reporting while ensuring a high‑quality customer experience.

The role requires strong organizational skills, excellent communication, and experience with service management systems. Training and benefits are provided by Alta.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of experience in service administration, dispatching, customer service, operations support, or related field.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Experience with service management, ERP, rental, or work order systems preferred.
• Ability to build effective working relationships with customers and internal teams.
• Experience in a dealership or heavy equipment environment is preferred.

Responsibilities

• Manage service work orders from creation through closure, including assignment, quoting, and invoicing.
• Process rental equipment check-ins and initiate service work orders as needed.
• Monitor work order status and support the timely flow of customer, rental, warranty, and internal work.
• Coordinate and communicate repair status, estimates, and scheduling with customers.
• Process and reconcile technician and driver labor hours.
• Review completed work orders for accuracy and completeness prior to invoicing.
• Coordinate equipment deliveries and pickups with Logistics and other departments.
• Maintain accurate service records and documentation within company systems.
• Support daily shop operations, including opening and closing responsibilities as assigned.
• Assist with loading and unloading equipment, parts, and materials when necessary.
• Monitor shop housekeeping and facility maintenance activities.
• Support onboarding and administrative needs for service personnel.
• Collaborate with Service, Parts, Rental, Sales, and Logistics teams to support operational efficiency.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.

Skills

Service administration

Dispatching

Customer service

Operations support

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Alta Equipment Group is seeking a Shop Service Administrator in Sterling Heights, MI to coordinate daily shop operations and support service, parts, rental, logistics, and sales teams. You will manage service work orders, invoicing, and labor reporting while ensuring a high‑quality customer experience.

The role requires strong organizational skills, excellent communication, and experience with service management systems. Training and benefits are provided by Alta.