Service Advisor & Shop Floor Leader

Plaza Tire Service; Saint Charles (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2%

Discounted Services on Personal and IM

Advancement opportunities

Job summary

Plaza Tire Service seeks a Service Advisor to drive sales and deliver excellent customer service in a fast-paced automotive service environment. You will greet customers, assess needs, provide quotes, and keep them informed throughout the repair process.

The role requires prior service advisory experience, a valid driver’s license, and a willingness to work Saturdays. Competitive compensation includes hourly pay plus commissions.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field is preferred.
• Professional appearance and ability to work in a process-driven environment.
• Must possess a valid driver’s license.
• Ability to work a minimum of five days per week, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and document all recommendations; communicate with customer for informed decisions.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and completion time; update customer on status.
• Follow proper cash-out procedures; review multi-point inspection and warranties.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for customers.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Job description

Plaza Tire Service seeks a Service Advisor to drive sales and deliver excellent customer service in a fast-paced automotive service environment. You will greet customers, assess needs, provide quotes, and keep them informed throughout the repair process.

The role requires prior service advisory experience, a valid driver’s license, and a willingness to work Saturdays. Competitive compensation includes hourly pay plus commissions.