Service Advisor - RideNow Forney

RideNow, Inc.; Forney (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Commission-based pay

Medical, dental, and vision insurance

Employer paid life and short-term/disa

Job summary

RideNow Powersports - Forney is seeking a proactive Service Advisor to be the first point of contact for customers, scheduling service appointments and guiding them through the repair process.

You will document concerns for motorcycles, ATVs, UTVs, and watercraft, communicate estimates, and help customers understand required services while promoting featured offers.

Qualifications

• 1+ years of experience in powersports or automotive dealership.
• Strong written and verbal communication skills.
• Ability to document service requests clearly on repair orders.
• Clean driving record with a valid license.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns and vehicle issues on repair orders.
• Communicate recommended work and service delays to customers.
• Provide cost estimates and educate customers on required services.
• Promote additional services and current promotions.
• Monitor repair progress and ensure timely completion.
• Keep customers updated on status of their vehicle.
• Review completed work with the customer to ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Multitasking

Valid driver’s license

Motorcycle endorsement

Stand for long periods

Move motorcycles 850lbs

Job description

RideNow Powersports - Forneyis looking for an enthusiastic and customer-focusedService Advisorto join our team!

What You’ll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers-greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

What We’re Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills-both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises- including indoor showrooms, vehicle lots, and service areas- while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance

Note:All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

IND02

Work Type

On-Site

Position Type

Full Time

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