Powersports Service Concierge

RideNow Powersports; Forney (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

RideNow Powersports in Forney is seeking an enthusiastic Service Advisor to join our team. You will greet customers, schedule service, and guide them through the repair process for motorcycles, ATVs, UTVs, and personal watercraft.

You will document concerns on repair orders, communicate delays and recommendations, provide clear cost estimates, promote current promotions, and keep customers updated until completion, ensuring satisfaction.

Qualifications

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Job description

RideNow Powersports in Forney is seeking an enthusiastic Service Advisor to join our team. You will greet customers, schedule service, and guide them through the repair process for motorcycles, ATVs, UTVs, and personal watercraft.

You will document concerns on repair orders, communicate delays and recommendations, provide clear cost estimates, promote current promotions, and keep customers updated until completion, ensuring satisfaction.