Service Advisor - Powersports

FUEL POWERSPORTS; West Bend (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An energetic company is seeking a Service Advisor to enhance customer experiences in the powersports industry. This role involves assisting the service department with customer interactions, diagnosing mechanical issues, and ensuring smooth operations. Join a committed team that values hard work and fun, while offering competitive benefits, paid training, and opportunities for growth. If you are motivated, detail-oriented, and enjoy helping customers, this position is perfect for you. Be part of a thriving dealership and make a difference in the lives of our customers.

Benefits

401(K)

Group Health Insurance

Dental Insurance

Vision Insurance

Employee Discount

Paid Training

Paid Holidays

Incentives for Performance

Qualifications

• Strong conversation and phone skills are essential.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Assist service department with customer service and repair orders.
• Diagnose mechanical problems and communicate with customers.

Skills

Customer Service Skills

Strong Communication Skills

Attention to Detail

Multi-tasking Ability

Dependability

Team Player

Job description

Fuel Powersports is looking for an energetic Service Advisor to join our team!

RESPONSIBILITIES

DAILY OPERATIONS

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service
• Diagnose mechanical problems accurately and clearly relay information to customer
• Clearly communicate to customer the estimated cost and set expectations of completion times
• Accurately look up parts for repair orders to build estimates
• Open and close repair orders and perform cashier duties as needed to check customer out
• Run VIN numbers for outstanding warranty repair work on manufacturer websites
• Open and close warranty repair orders
• Follow procedures for quick and efficient handling of repair orders for customers and internal
• Become efficient with all phases of the service process
• Walk customer around their new purchase and introduce them to the service department and what we have to offer to make the buying experience enjoyable

CUSTOMER SERVICE

• Enjoy helping customers solve problems
• Know what it means to give outstanding customer service
• Provide superior customer service to both internal and external customers
• Greet all customers in a courteous and friendly manner
• Handle telephone and over-the-counter transactions quickly and courteously
• Identify additional services a vehicle may need that the customer is not aware of
• Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

• Strong conversation and phone skills
• Attention to detail, organized and ability to prioritize
• Highly motivated and willing to take initiative
• Ability to multi-task while being courteous and positive
• Ability to work in a fast-paced environment
• Dependable, honest and enthusiastic and an excellent TEAM player

BENEFITS

• Great work environment: work hard + have fun
• Newest, coolest products in the powersports industry are here
• Committed team of people to work with
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount
• Paid training, continuing education you'll need to be successful
• Incentives for performance
• Paid holidays/vacation with longevity

We will train good people for this full-time position who want to shift gears and become a key member of our growing powersports dealership.