Service Advisor - Powersports

Fuelpowersports; West Bend (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an energetic Service Advisor to enhance customer experiences in the powersports sector. This full-time role involves diagnosing mechanical issues, providing exceptional customer service, and ensuring smooth operations within the service department. Join a dedicated team that values hard work and fun, while enjoying access to the latest products in the industry. With a competitive benefits package, including health insurance and paid training, this is a fantastic opportunity for those looking to make a meaningful impact in a growing dealership.

Benefits

401(K)

Group Health Insurance

Dental Insurance

Vision Insurance

Employee Discount

Paid Training

Performance Incentives

Paid Holidays

Vacation Based on Longevity

Qualifications

• Strong communication and phone skills are essential.
• Ability to work in a fast-paced environment while remaining courteous.

Responsibilities

• Assist the service department in maintaining efficient operations.
• Communicate estimated costs and completion times to customers.
• Handle customer objections with empathy and a positive attitude.

Skills

Communication Skills

Customer Service

Attention to Detail

Multi-tasking

Job description

Fuel Powersports is looking for an energetic Service Advisor to join our team!

RESPONSIBILITIES

DAILY OPERATIONS

• Assist the service department in maintaining a smooth and efficient operation with a high degree of customer service.
• Diagnose mechanical problems accurately and clearly relay information to customers.
• Clearly communicate estimated costs and set expectations for completion times.
• Accurately look up parts for repair orders to build estimates.
• Open and close repair orders and perform cashier duties as needed to check customers out.
• Run VIN numbers for outstanding warranty repair work on manufacturer websites.
• Open and close warranty repair orders.
• Follow procedures for quick and efficient handling of repair orders for customers and internally.
• Become efficient with all phases of the service process.
• Walk customers around their new purchase and introduce them to the service department and our offerings to enhance their buying experience.

CUSTOMER SERVICE

• Enjoy helping customers solve problems.
• Understand the importance of providing outstanding customer service.
• Deliver superior customer service to both internal and external customers.
• Greet all customers in a courteous and friendly manner.
• Handle telephone and over-the-counter transactions quickly and courteously.
• Identify additional services a vehicle may need that the customer is not aware of.
• Handle customer objections reasonably, showing empathy and a positive attitude.

QUALIFICATIONS

• Strong communication and phone skills.
• Attention to detail, organized, and able to prioritize tasks.
• Highly motivated and willing to take initiative.
• Ability to multi-task while remaining courteous and positive.
• Ability to work in a fast-paced environment.
• Dependable, honest, enthusiastic, and a team player.

BENEFITS

• Great work environment: work hard and have fun.
• Access to the newest, coolest products in the powersports industry.
• Dedicated team of people to work with.
• Competitive benefits package including 401(K), group health insurance, dental, and vision insurance.
• Outstanding employee discount.
• Paid training and continuing education to support your success.
• Performance incentives.
• Paid holidays and vacation based on longevity.

We will train good people for this full-time position who want to shift gears and become key members of our growing powersports dealership.