Service Advisor

Powersports Company; Beaver Dam (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in the power sports sector is seeking a Service Advisor to enhance customer experience and streamline service operations. This role is pivotal in ensuring customer satisfaction by managing communications, processing service paperwork, and providing timely updates on vehicle repairs. The ideal candidate will possess strong interpersonal skills and a customer-centric approach, thriving in a fast-paced environment. Join a dynamic team dedicated to fueling customer dreams and working with top brands in the industry, where your contributions will directly impact service excellence and customer loyalty.

Benefits

Paid vacation

Holiday time

Health insurance

401(k) company match

Qualifications

• Customer service experience, preferably in automotive or power sports.
• Strong communication and basic computer skills required.

Responsibilities

• Greet customers and manage vehicle intake and service documentation.
• Generate service estimates and communicate repair recommendations.
• Maintain customer satisfaction and resolve concerns.

Skills

customer service

communication skills

interpersonal skills

organizational skills

time management

multitasking

Education

High school diploma or equivalent

Tools

service management software

Job description

The Service Advisor is a critical customer-facing role responsible for managing customer communication and administrative tasks in a power sports & power equipment dealership. This position serves as the primary point of contact between customers and the service department, ensuring high-quality customer service and efficient repair and maintenance processes.

Responsibilities

• Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of power sports and power equipment.
• Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services.
• Generate accurate service estimates and communicate repair recommendations to customers.
• Maintain clear and comprehensive documentation of all service orders and repair work.
• Process service paperwork, including invoicing, parts ordering, and warranty claims.
• Manage customer expectations and provide regular updates on vehicle repair status.
• Resolve customer concerns and maintain high levels of customer satisfaction.
• Assist other team members within the dealership as needed.

Qualifications

Required Qualifications:

• High school diploma or equivalent.
• Proven customer service experience, preferably in automotive or power sports industry.
• Strong communication and interpersonal skills.
• Basic computer skills and proficiency with service management software.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational and time management skills.

Preferred Qualifications:

• Previous experience in power sports, motorcycle, ATV, or marine dealership.
• Technical understanding of power sports vehicles.
• Certification in service writing or customer service.
• Knowledge of manufacturer-specific service procedures.

Compensation

$40,000 - $65,000 yearly.

About Powersports Company

Benefits include:

• Paid vacation.
• Holiday time.
• Health insurance.
• 401(k) company match.

Want to fuel customer dreams & work with top brands like Honda, Kubota, Polaris, Scag? Join our team-powered crew!