EXPERIENCED SERVICE ADVISOR - POWERSPORTS

CEDAR CREEK MOTORSPORTS; Cedarburg (WI); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an experienced service sales person to join their dynamic team. This full-time role offers the opportunity to work in a state-of-the-art powersports dealership, known for its commitment to customer satisfaction and product knowledge. As part of a national award-winning team, you will engage with customers, assist in service operations, and ensure a smooth experience for over 35,000 clients. Join a committed team that values hard work and fun, while enjoying competitive benefits and opportunities for growth in the exciting powersports industry.

Benefits

401(K)

Group Health Insurance

Dental Insurance

Vision Insurance

Outstanding Employee Discount

Paid Training

Continuing Education

Incentives for Performance

Paid Holidays

Paid Vacation

Qualifications

• Strong conversation and phone skills are essential.
• Attention to detail and ability to prioritize tasks.

Responsibilities

• Assist service department in maintaining high customer service standards.
• Diagnose mechanical problems and relay information to customers.
• Provide superior customer service to both internal and external customers.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Multi-tasking Ability

Team Player

Job description

Start working now at Cedar Creek Motorsports, Wisconsin's leader in powersports near Milwaukee, WI. We are family-owned for 31+ years and growing. Work in our huge, new state-of-the-art 45,000 sq. ft. powersports dealership. Recognized nationally for our friendliness and product knowledge, our dealership sets high standards and is recognized as one of few influential powersports dealers in the USA by the manufacturers. You’ll be among our national award-winning Motorcycle, ATV, Side by Side, Snowmobiles and Personal Watercraft technician team and support our 35,000+ customers and their ownership experience. There's plenty of work to keep you busy at Cedar Creek Motorsports.

Looking for an experienced, energetic service sales person to join our fast-paced dealership!

RESPONSIBILITIES

DAILY OPERATIONS

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service.
• Diagnose mechanical problems accurately and clearly relay information to customers.
• Clearly communicate to customers the estimated cost and set expectations of completion times.
• Accurately look up parts for repair orders to build estimates.
• Open and close repair orders and perform cashier duties as needed to check customers out.
• Run VIN numbers for outstanding warranty repair work on manufacturer websites.
• Open and close warranty repair orders.
• Follow procedures for quick and efficient handling of repair orders for customers and internal.
• Become efficient with all phases of the service process.
• Walk customers around their new purchase and introduce them to the service department and what we have to offer to make the buying experience enjoyable.

CUSTOMER SERVICE

• Enjoy helping customers solve problems.
• Know what it means to give outstanding customer service.
• Provide superior customer service to both internal and external customers.
• Greet all customers in a courteous and friendly manner.
• Handle telephone and over-the-counter transactions quickly and courteously.
• Identify additional services a vehicle may need that customers are not aware of.
• Handle customer objections reasonably, showing empathy and a positive attitude.

QUALIFICATIONS

• Strong conversation and phone skills.
• Attention to detail, organized, and ability to prioritize.
• Highly motivated and willing to take initiative.
• Ability to multi-task while being courteous and positive.
• Ability to work in a fast-paced environment.
• Dependable, honest, enthusiastic, and an excellent TEAM player.

BENEFITS

• Great work environment: work hard + have fun.
• Newest, coolest products in the powersports industry are here.
• Committed team of people to work with.
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount.
• Paid training, continuing education you'll need to be successful.
• Incentives for performance.
• Paid holidays/vacation with longevity.

We will train good people for this full-time position who want to shift gears and become a key member of our growing powersports dealership.