Service Advisor - Nalley Hyundai

Asbury; Stonecrest (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Insurance: medical, vision, dental

401k with company match

Tuition assistance

Job summary

Asbury is seeking a Service Advisor in Georgia to be the face of the dealership for service customers. You will greet clients, promote vehicle care, provide accurate estimates, and communicate repair times to both customers and technicians.

The role emphasizes building rapport, driving CSI, and maintaining warranty compliance. The ideal candidate has strong customer service and communication abilities, is at least 18, possesses a valid driver’s license, and can pass background and drug

Qualifications

• Experience in automotive service advisory is preferred.
• Must be at least 18 years old and have a valid driver's license.
• Must pass pre-employment background and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information
• Promote products and services to customers while building rapport
• Advise customers on vehicle maintenance per manufacturer specs
• Generate and provide complete repair estimates
• Communicate repair completion times to customers and technicians
• Answer incoming service calls and schedule appointments
• Follow up to encourage repeat visits and high CSI
• Adhere to warranty guidelines and protect customer data
• Maintain a fast-paced, customer-focused work environment

Skills

Customer service

Communication skills

Phone and computer skills

Job description

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities