Service Advisor - Porsche Birmingham

Sonic Automotive, Inc.

Birmingham (AL)

On-site

USD 75,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Sundays Off

Saturday Availability

401(k) with Company Match

Paid Time Off that Grows with You

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Memberships

Exclusive Travel Deals on Hotels, CarR

Career Growth in a Fortune 500 Company

Job summary

Sonic Automotive, Inc. at Porsche Birmingham is hiring a Service Advisor to join the service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly.

Requirements include 1+ years as a Service Advisor in an automotive dealership, strong communication, and knowledge of automotive systems. Strong organizational and multitasking skills are essential for this fast-paced role.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Organizational skills

Automotive knowledge

Service department operations

Driver's license

Tools

CDK

Job description

Location: 3001 Tom Williams Way
Birmingham, AL 35210

Job Type: Other

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Porsche Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Consider a rewarding career with Sonic Automotive, Inc.

Compensation

Performance-based earnings range: $75,000 to $150,000+ / year

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications