Service Advisor - Porsche of West Houston

Sonic Automotive

Houston (TX)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Gym membership options

Job summary

A leading automotive dealership in Houston is seeking an experienced Service Advisor to provide outstanding customer service in their service department. You will be responsible for communicating effectively with customers and technicians, ensuring timely and quality service. The ideal candidate will possess strong communication skills, a knowledge of automotive systems, and at least 3 years of experience, preferably with Porsche. The role offers full-time hours and comprehensive benefits including a 401(k) plan and gym memberships.

Qualifications

3+ years of experience as a Service Advisor with Porsche brand experience.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
Excellent organizational and time-management skills.

Responsibilities

Greet customers professionally and ensure a luxury brand experience.
Listen to and document vehicle issues clearly.
Provide clear service recommendations and updates.
Create and maintain detailed service records.

Skills

Strong communication and customer service skills

Knowledge of automotive systems

Excellent organizational and time-management skills

Experience as a Service Advisor

Job description

Service Advisor - Porsche of West Houston in Houston, TX at Sonic Automotive

Location: 11850 Katy Freeway
Houston, TX 77079

Job Type: Sales

Experience: Associate

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtPorsche West Houston,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a professionaland hospitality-driven manner, ensuring a luxury brand experience.
Listen to customer concerns and accurately document vehicle issues.
Provide clear, consultative explanations of recommended services and repairs.
Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
Communicate estimated costs, obtain approvals, and proactively offer services or upgrades.
Schedule appointments strategically to optimize shop productivity and technician efficiency.
Coordinate with technicians to ensure timely completion of repairs and effective workload distribution.
Keep customers informed throughout the service process with updates and realistic repair timelines.
Create and maintain detailed service records to support warranty claims and future business.
Prepare and explain invoices to customers, including breakdowns of services performed and upsells.
Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.
Follow up with customers post-service to ensure satisfactionand encourage return visits.
Resolve customer issues promptly and professionally to protect CSI and service retention.
Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.
3+ years of experience as a Service Advisor with Porsche brand experience.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.