Service BDC Associate – Fixed Ops, Full-Time

Sonic Automotive, Inc.; Birmingham (AL); Hybrid; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life insurance

401(k) retirement plan with company-m•

Job summary

Sonic Automotive is seeking a Service BDC Associate for PORSCHE BIRMINGHAM in Birmingham, AL. The role focuses on generating service appointments for new and pre-owned vehicles, using CRM tools and the internet to manage inquiries and track customer interest.

The position offers 40 hours per week, Monday through Saturday availability, and a comprehensive benefits package. Compensation ranges from $21.00 to $23.00 per hour, with company-paid life insurance and opportunities for training and

Qualifications

• Excellent verbal and written communication.
• Ability to work independently and in a call center environment.
• Proficient with CRM and data entry accuracy.

Responsibilities

• Respond to internet inquiries promptly and accurately.
• Enter data into CRM and manage appointment scheduling.
• Generate service appointments and follow up with customers.
• Prepare reports and maintain organized files.

Skills

Customer service

Communication

Teamwork

Time management

Independent work

Tools

CRM

Excel

Job description

BDC Associate Fixed Ops - PORSCHE BIRMINGHAM in Birmingham, AL at Sonic Automotive

Location: 3001 Tom Williams Way
Birmingham, AL 35210

Job Type: Sales

Experience: Associate

About

At PORSCHE BIRMINGHAM,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The ServiceBDC Associate is responsible for generating sales appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. TheserviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

·Respond to internet inquiries with courtesy, accuracy and professionalism.

·Promptly and accurately enter all customer inquiry data into the CRM.

·Generate service appointments.

·Conduct phone surveys to assess customer preferences and quality of experience.

·Effectively utilize lead management tools.

·Compile all necessary reports, forms and other documentation on a timely basis.

· Perform cashier duties as requested.

·Perform other job-related duties as assigned.

·Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

·Excellent verbal and written communication skills.

·Ability to work independently and as part of a team in a fast-paced environment.

·Ability to work in call center environment.

·Strong organizational and time management skills.

·Ability to read and comprehend rules, regulations, policies and procedures.

Hourly pay range:

• $21.00 to $23.00 per hour

Schedule:

• Full Time - 40 hours - 5 working days
• Monday through Saturday availability

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.