Service Advisor: Paid Training + Tuition, 401(k)

Step One Automotive Group; Fort Walton Beach (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid manufacturer training!

Medical, Dental, Vision, and Insurance

Company paid life insurance and EAP

Paid tuition for Strayer University up

401(k) with company matching

Paid PTO starting Day 1

Five paid holidays

Discounts with Working Advantage

Job summary

Step One Automotive Group in Fort Walton Beach, FL is seeking a Service Advisor to greet customers, document vehicle concerns, and guide repairs through the service drive process. You will create accurate estimates, communicate with customers, and ensure smooth scheduling and payments.

The role requires attention to detail, integrity, and the ability to handle multiple tasks while maintaining high customer satisfaction.

Qualifications

• One year or more related experience and/or training.
• Must pass background check, drug screening, and Motor Vehicle Report.
• Manufacturer training.
• Additional certifications as applicable.

Responsibilities

• Follows SOAG advisor service drive process.
• Prepares a pre-write for the next day’s appointments detailing required services due, previously declined services, and any open recalls or service campaigns.
• Greets client on the drive at their vehicle.
• Performs a thorough walkaround of the vehicle with the client, detailing any damage and measuring the tread depth of the tires.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection.
• Confer with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
• Obtains client’s signature on tablet for approved repairs and services.
• Write a brief description of the customer’s concern on the repair order to help the technician diagnose the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information at the vehicle on the service drive.
• Maintains above benchmark customer pay hours per repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Updates clients daily on vehicles progress to completion of repairs.
• Records all communications with the customer through X Time, in the Notes field.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Verifies and corrects customers’ information, including but not limited to email address, phone number, and home address. Must also include the license plate number on the repair order. Safeguards all customer information at all times.
• Notifies dispatcher of incoming work.
• Checks on progress of repairs and contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order and collect payment as appropriate.
• Performs active delivery with customer, including cashing customer out.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service and/or express department forms, menus, and pricing guides up to date.
• Participates in the quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Acquires and maintains any manufacturer specific training for Service and/or Express Service Advisors
• Keeps work area clean.
• Must be able to work some Saturdays as required.
• Other tasks as assigned.

Skills

Organizational skills

Problem solving

Time management

Integrity & confidentiality

Reading safety docs

Physical stamina

Customer service mindset

Job description

Step One Automotive Group in Fort Walton Beach, FL is seeking a Service Advisor to greet customers, document vehicle concerns, and guide repairs through the service drive process. You will create accurate estimates, communicate with customers, and ensure smooth scheduling and payments.

The role requires attention to detail, integrity, and the ability to handle multiple tasks while maintaining high customer satisfaction.