Service Advisor | OTE $60k-$120k+ in Auto Service

Sonic-Automotive; Charlotte (NC); On-site; USD 65,000 - 130,000; Full time

Job summary

Sonic Automotive family dealership Town and Country Toyota in Charlotte, NC is hiring a Service Advisor. This full-time position offers a yearly compensation range of USD 65,000–USD 130,000, with on-target earnings (OTE) up to USD 120,000.

You will schedule service appointments, greet customers, prepare estimates, track repairs, and maintain service records while ensuring high customer satisfaction. Dealership experience is preferred.

Qualifications

• High school diploma or the equivalent.
• Two years of dealership experience.
• Ability to read and comprehend instructions and information.
• Must be authorized to work in the USA.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain CSI rating at least comparable to manufacturer/branch average.
• Advise customers on car care per manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for hours per customer repair order written.
• Follows safety policies and reports accidents to a manager or supervisor.

Skills

Customer service

Communication skills

Sales experience

Teamwork

Education

High school diploma or equivalent

Job description

Sonic Automotive family dealership Town and Country Toyota in Charlotte, NC is hiring a Service Advisor. This full-time position offers a yearly compensation range of USD 65,000–USD 130,000, with on-target earnings (OTE) up to USD 120,000.

You will schedule service appointments, greet customers, prepare estimates, track repairs, and maintain service records while ensuring high customer satisfaction. Dealership experience is preferred.